QUANITA WEBB

Chicago,IL

Summary

Reliable and adaptable professional with a strong focus on accuracy and efficiency. Expertise in operating machinery and maintaining stringent quality control standards, complemented by solid technical aptitude and exceptional problem-solving skills. Committed to ensuring seamless operations while contributing to team success and fostering a collaborative work environment. Proven ability to thrive in fast-paced settings, consistently delivering high-quality results.

Overview

year of professional experience

Certification

Work History

Lockbox Operator / Transaction Specialist

J.P. Morgan Chase Bank

Chicago, IL

08.2025 - Current

Managed high-volume transactions by entering customer and account information accurately from source documents, ensuring data integrity and reliability.
Achieved high data integrity by identifying and correcting missing fields and formatting errors. Validated outputs against source documents to ensure consistency and reliability.
Optimized workflow execution and processing methods to maintain efficiency and adapt pace in response to fluctuating workload demands.
Executed secure handling of sensitive customer information, prioritizing confidentiality and detail-oriented processes while fostering teamwork.
Celebrated top performer for exemplary results, demonstrating significant productivity and quality metrics from October 2025 to March 2026.
Operated various banking software to process customer transactions efficiently.
Assisted in maintaining accurate records of financial transactions and customer interactions.

Customer Support Specialist

RB Global Inc.

Chicago, IL

11.2025 - 01.2026

Increased donation levels by 10% through effective communication and engagement strategies.
Achieved efficient tracking of requests in CRM and ticketing systems. Enhanced clarity of case notes to support resolution processes. Drove timely updates of case status and resolution of issues.
Applied systematic troubleshooting techniques to identify and resolve common issues, ensuring concise documentation for effective case escalation.
Streamlined communication with internal teams to obtain critical information, disseminate updates, and efficiently close tickets within expected timelines during peak volume.
Implemented intentional customer experience (I.C.E.) strategies to maintain high standards of ongoing customer support, achieving five-star ratings.
Provided timely and effective customer support via phone, email, and chat channels.
Resolved customer inquiries with a focus on accuracy and efficiency.

Education

Medical Billing and Coding Certificate - Medical Billing And Coding

Lincoln Technical Institute

Melrose Park, IL

11-2006

Skills

Customer engagement
Proficient in managing disputes
Detail-oriented data management
Efficient typing skills at 85 WPM
Skilled in using Microsoft Office tools
CRM, Citrix, Jira

Precision in document evaluation
Problem-solving
Clear and concise communication skills
Teamwork and collaboration
Machine operation: Falcon

Accomplishments

Ongoing acknowledgement as Top Performer from October 2025 to March 2026 - Productivity 149.9% Quality 99.84% Production 120%