Ana Figueroa
Aldi
Hammond,IN
2
Languages
14
years of professional experience
Experienced professional with a strong background in customer service, team leadership, and daily operations support. Skilled in training staff, resolving concerns, and maintaining organized, busy store environments.
Work History
Lead Store Associate
6 Months- Assisted customers with product locations, pricing, and store inquiries.
- Operated cash registers and processed transactions with accuracy.
- Stocked shelves, rotated inventory, and maintained product availability.
- Supported opening and closing procedures following store standards.
- Trained new associates on stocking, register procedures, and customer service.
Assistant Department Manager
13 Years 8 Months- Answered incoming calls and responded to emails in a professional and timely manner
- Supervised daily department operations, ensuring accurate merchandising and orderly sales floor presentation.
- Assisted with inventory control, verifying stock levels and coordinating replenishment needs..
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Assisted with inventory control, verifying stock levels and coordinating replenishment needs.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
Education
High School Diploma
Skills
Customer service
Phone and email etiquette
Detail- oriented
Time management
Inventory management
Multitasking efficiency
Task prioritization
Attention to detail
Adaptable team player
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Store Associate
Aldi
05.2026 - CurrentRead More
Assistant Department Manager
Menards
09.2012 - 05.2026Read More
George Rogers Clark
High School Diploma
Read More