Ana Flores Salas
Pico Rivera,CA
Summary
Motivated International Studies student seeking an internship in international development to gain hands-on experience as an aspiring consultant. Inspired to promote a drive toward organizational change through research, optimization, and systems development. Experience conferring with employees and management to address problems with internal controls and procedures negatively impacting business operations and Client relations. Focused on reducing costs, streamlining processes, and maximizing resource utilization. Reliable and friendly with a team-orientated mentality.
Overview
3
3
years of professional experience
Work History
Client Relations Specialist
The Matian Firm
Los Angeles
06.2022 - Current
- Coordinated with various departments within the organization to ensure smooth operations.
- Organized client meetings and provided presentations as needed.
- Prepared and translated accurate accounting for all billable and non-billable work
- Interpret settlement statements to clients and translate contracts
- Collaborated with marketing team to develop campaigns that would attract more clients.
- Created, maintained and updated databases of clients' information for easy access.
- Evaluated existing procedures for handling customer inquiries and suggested improvements.
- Performed regular follow-ups with existing clients to build rapport and increase loyalty.
- Provided training sessions for new staff members related to client relations matters.
- Managed multiple cases simultaneously while meeting tight deadlines without compromising quality standards.
Customer Loan Representative
Loan Depot
Foothill Ranch
04.2022 - 06.2022
- Responded to customer inquiries and provided relevant information regarding loan products and services.
- Reviewed loan applications for accuracy, completeness, and conformance with established policies and procedures.
- Maintained up-to-date knowledge of applicable state and federal regulations related to consumer lending practices.
- Assisted customers in completing loan applications and other required documents.
- Evaluated potential risks associated with granting loans to specific borrowers.
Intervention Specialist
California Pediatrics and Family Services
Azusa
03.2021 - 05.2021
- Maintained accurate records of student progress and documentation of all services provided.
- Provided guidance to families regarding educational options for their children with special needs.
- Developed individualized behavior intervention plans based on functional behavioral assessments.
- Attended IEP meetings and served as a liaison between families, schools, outside agencies, and other professionals involved in the IEP process.
Education
Bachelor of Arts - International Studies
California State University Long Beach
Long Beach, CA12-2024
Associate of Arts - Political Science / Social Sciences
Rio Hondo College
Whittier, CA08-2021
Skills
- Excellent Verbal and Written Communication
- Case management abilities
- Efficient and Detail-Oriented Data Entry and Maintenance
- Collecting and analyzing proper documentation for Attorneys, Underwriting, Finance
- Statistical Analysis, CMS, CRM Software
- Bookkeeping/Accounting
- Translating Criminal and Immigration contracts
- USCIS, Humanitarian, EOIR
- Microsoft Office Suite
- Google Suite
- Microsoft Excel
- Performance Tracking
- Account Management
- Data Collection
- Quality Control
- Complaint resolution
- Scheduling
- Microsoft Outlook
- Data Entry
- Filing
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Client Relations Specialist
The Matian Firm
06.2022 - Current
Customer Loan Representative
Loan Depot
04.2022 - 06.2022
Intervention Specialist
California Pediatrics and Family Services
03.2021 - 05.2021
Bachelor of Arts - International Studies
California State University Long Beach
Associate of Arts - Political Science / Social Sciences
Rio Hondo College
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