Ana Francisca Marte Familia
Jersey City,US
Summary
Expert at cultivating and maintaining client relationships in order to increase repeat business. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
5
5
years of professional experience
Work History
Receptionist
New York Foundation for Senior Citizens
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Youth Care Specialist
The Children's Village
07.2023 - Current
Personal Babysitter
Particular
05.2022 - Current
- Planned group activities to help children improve their socialization, communication, and problem-solving skills
- Positive reinforcement, behavior modeling, and collaboration with parents helped me maintain group discipline
Nail tech
Mimi's Nails
01.2021 - 07.2023
Tax Preparer
H&R Block
11.2021 - 01.2022
- Provided all of the necessary tax documentation for accurate individual and corporate returns
- Kept complete records of client tax returns and supporting documentation in secure areas
Teacher Assistant
Colegio Montessori
09.2019 - 03.2020
- Working with children with autism and different needs
- When the pandemic hit we had to stop and starting online with the parents
- Created lesson materials, visuals, and digital presentations to supplement lesson plans
Education
Child Psychology
UNEV
Santo Domingo, Distrito NacionalHigh School -
Colegio Look at Me
Santo Domingo Este, Santo Domingo01.2019
Skills
- Client relationship management
- Issue resolution
- Customer satisfaction
- Operational improvements
- Bilingual
- Inventory control
- Communications
- Teamwork
- Supervision
- Conflict resolution
- Customer service
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Receptionist
New York Foundation for Senior Citizens
08.2024 - Current
Youth Care Specialist
The Children's Village
07.2023 - Current
Personal Babysitter
Particular
05.2022 - Current
Tax Preparer
H&R Block
11.2021 - 01.2022
Nail tech
Mimi's Nails
01.2021 - 07.2023
Teacher Assistant
Colegio Montessori
09.2019 - 03.2020
Child Psychology
UNEV
High School -
Colegio Look at Me
Similar Profiles
Geder S. Turbi CastilloGeder S. Turbi Castillo
Hiring Coordinator at NEW YORK FOUNDATION FOR SENIOR CITIZENSHiring Coordinator at NEW YORK FOUNDATION FOR SENIOR CITIZENS
SANDRA DIOLI KUMMSANDRA DIOLI KUMM
Program Administrator/Volunteer Coordinator at North Miami Foundation For Senior Citizens' ServicesProgram Administrator/Volunteer Coordinator at North Miami Foundation For Senior Citizens' Services
Shellion HenryShellion Henry
Program Director at New York Foundation Senior Citizen Guardian Services, IncProgram Director at New York Foundation Senior Citizen Guardian Services, Inc