ANA GARCIA
Dallas,TX
Summary
Dynamic Senior Implementation Manager with a proven track record in user acceptance testing, and process improvement. Spearheaded training initiatives that enhanced technology adoption and drove operational efficiency. A collaborative leader skilled in Lean Six Sigma, delivering impactful results and fostering positive change across cross-functional teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Implementation Manager
GXO
Dallas, Texas
06.2023 - Current
- Actively involved in setting up environments required for performing end-to-end tests before releasing a product into production environment.
- Facilitated and conducted UAT for five different projects focused on WMS systems and robotics integration.
- Developed detailed test plans, test cases, and scripts for UAT testing, and tracked defect resolution status during the course of the entire test cycle, including regression testing.
- Facilitated on-site, high-energy training sessions for over 100 end users to ensure successful adoption of new technologies, with interactive training materials, visual aids, and standard work instructions.
- Identified process improvement opportunities, and implemented changes to enhance project efficiency and effectiveness.
- Work closely with cross-functional teams to ensure all are set up for success, and that our distribution and fulfillment services meet the needs and requirements of the customer, while obtaining feedback and action items to provide positive change management.
Site Manager
DoorDash
Arlington, TX
11.2021 - 06.2023
- Owned the day to day operations, managed scheduling and labor budget.
- Worked cross-functionally with central teams to provide the team tools and resources to meet daily goals.
- Designed, built, and executed process improvement projects to improve operations, inventory accuracy and quality metrics.
- Implemented product bundle project with 604% increase in volume and $7.16 increase in purchase subtotal.
Operations Manager
Ulta Beauty Distribution Center
Dallas, TX
12.2019 - 11.2021
- Led shifts of 50-60 operators in a 750,000 square foot distribution center that picked and pack product to all Ulta stores in the US.
- Improved performance operations and productivity within my team by 86%.
- Organized and developed multiple training tools and standardized practices to assist team members with their daily tasks.
- Created mitigation strategies for any system downtime that allowed the team to keep production moving effectively.
Operations & Continuous Improvement Supervisor
DHL Supply Chain
Fort Worth, TX
01.2017 - 12.2019
- Focuses on creating improvements through innovation, visual management and training tools within the DFW network.
- Implemented over 20 improvement projects that led over $100,000 in cost savings.
- Managed robotic pilot for Automated Guided Vehicles within the DHL warehouses.
- Coordinated and supervised daily and weekly activities that occurred within all operational functions.
- Resolved 20 concerns weekly from freight forwarders, carriers, and direct customer.
Education
Bachelor of Business Administration BBA - Supply Chain Management
Texas A&M University
Skills
- Communication
- User acceptance testing
- Training development
- Lean Six Sigma
- Process Improvement
- Collaboration
- Standardization
- Positive Change Agent
Certification
- Lean Six Sigma White Belt
- Council for Six Sigma Certification-2021
Languages
English | native, Spanish | intermediate
Timeline
Senior Implementation Manager
GXO
06.2023 - Current
Site Manager
DoorDash
11.2021 - 06.2023
Operations Manager
Ulta Beauty Distribution Center
12.2019 - 11.2021
Operations & Continuous Improvement Supervisor
DHL Supply Chain
01.2017 - 12.2019
Bachelor of Business Administration BBA - Supply Chain Management
Texas A&M University