Ana Garcia-Macias
Aiea,Hawaii
Summary
Dedicated and motivated professional with a strong background in customer service, hospitality, and healthcare. Recognized for excellent interpersonal skills, fast learning abilities, and a commitment to providing high-quality service. CPR and AED certified, bilingual in Spanish and English, with a strong work ethic and a proven track record in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phlebotomist II
Blood Bank of Hawaii
Honolulu, USA
10.2024 - 02.2025
- Delivered compassionate, high-quality care to blood donors, ensuring comfort and safety throughout the donation process.
- Promoted to conduct three specialized procedures due to strong performance and adaptability.
- Successfully managed time-sensitive mobile blood drives in remote and overseas locations.
- Monitored donor vitals and responded effectively to medical emergencies with calm, professional care.
Sales Associate
Tilly's
Fayetteville, USA
04.2023 - 05.2024
- Provided exceptional customer service, assisting guests in locating and selecting merchandise.
- Maintained a clean, visually appealing store environment, contributing to positive first impressions.
- Built customer loyalty with a friendly attitude-many repeat customers specifically sought my assistance.
- Demonstrated deep product knowledge and an ability to upsell merchandise.
Receptionist
Embassy Suites by Hilton
Fayetteville, USA
10.2022 - 12.2023
- Managed front desk operations including guest check-in/out, reservations, and concierge services.
- Maintained organized digital and physical filing systems to improve administrative efficiency.
- Proficient in hotel management software and Microsoft Office Suite.
- Ensured a welcoming atmosphere for all guests with attentive and personalized service.
Server
El Cazador Mexican Restaurant
Fayetteville, USA
05.2022 - 09.2022
- Excelled in a fast-paced dining environment, ensuring prompt, friendly service.
- Collaborated with management to improve workflow and table turnaround time.
- Accurate handling of customer orders and proficient use of POS systems.
- Trusted with closing duties, cash handling, and training of new staff.
Education
High School Diploma -
Jack Britt High School
Fayetteville, NC05.2024
Skills
- Customer Service & Hospitality
- Cash Handling & POS Systems
- Multitasking in High-Stress Environments
- Filing & Administrative Organization
- Fast Learner with Strong Problem-Solving Skills
- Microsoft Office & Modern Software Proficiency
Certification
- CPR Certified
- AED Certified
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Phlebotomist II
Blood Bank of Hawaii
10.2024 - 02.2025
Sales Associate
Tilly's
04.2023 - 05.2024
Receptionist
Embassy Suites by Hilton
10.2022 - 12.2023
Server
El Cazador Mexican Restaurant
05.2022 - 09.2022
High School Diploma -
Jack Britt High School
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