Ana Gonzalez
Union,NJ
Summary
Professional administrative assistant with excellent computer skills. Works with multicultural awareness and adaptability. Proficient in meeting deadlines with expertise in problem solving and the ability to work at high levels of productivity and quality.
Overview
19
19
years of professional experience
Work History
REVERSE LOGISTICS LEARNING PA
Amazon.com
01.2021 - Current
- Perform data entry to include inputting and updating of training rosters
- Develop, deliver and assess a multitude of training classes for both new and seasoned employees as well as assisting in other departments
- I work across all departments in Reverse Logistics as well as being a support for my ambassadors and managers/ops managers in their roles in delivering training and coaching to our associates
- I'm comfortable in talking in front of a groups as well as one-on-one with an individuals
- Able to give and receive feedback effectively
- I also can drive understanding (i.e
- Using visual aids, able to recognize when a group of individuals are lost and needs more attention).
Learning Coordinator
Amazon Warehouse
10.2022 - 06.2023
- Communicating with managers and recommending potential programs based on business needs
- Designing and developing innovative training programs that are specifically targeted at helping associates reach their maximum potential.
ASSOCIATE PICKER/PROBLEM SOLVER AMAZON, AMAZON
Amazon.com
03.2019 - 01.2021
- Process internet pantry orders by selecting from the warehouse
- Inspect condition of outgoing product to ensure accurate order fulfillment's
- Resolve problems ie
- Incomplete order picked, damaged product.
CUSTOMER SUPPORT REPRESENTATIVE
Conduent
02.2018 - 01.2019
- Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center
- Process change of service requests
- Resolve billing inquiries, disputes and process payments
- Maintain customers' records by updating account information
- Educate customers regarding products and self-help tools.
ASSOCIATE PICKER
Amazon
11.2013 - 12.2017
- Processed internet orders by selecting merchandise from the warehouse
- Evaluated products to ensure accurate order fulfillment
- Inspected the condition of outgoing merchandise prior to shipping
- Isolated damaged items to a predefined marked area and reported to the supervisor
- Maintained daily production and packing records.
ADMINISTRATIVE ASSISTANT, Sleep Hub
Verona, LLC
05.2013 - 10.2013
- Coordinated, scheduled and managed patient appointments for sleep studies
- Verified all medical insurance information for billing accuracy
- Effective liaison between patients, physicians and insurance companies
- Ensured an excellent client rapport was established and maintained
- Responsible for ensuring prompt payment for services rendered
- Managed electric medical records.
ADMINISTRATIVE ASSISTANT
Metro Pediatric Cardiology Associates
01.2005 - 10.2012
- Managed medical credentialing to ensure licensures, hospital privileges and insurance participation remained active
- Controlled correspondence
- Coordinated appointments utilizing an electronic scheduling system
- Kept organized documentation of prescription refill information for office of 3 physicians
- Entered appropriate charges into billing system
- Collected and applied credit, cash and check payments to patients' accounts
- Patient scheduling utilizing EMR system
- Patient Registrar Saint Barnabas Ambulatory Care Center- Livingston, NJ4/1998-11/2003
- Greeted and registered all patients during office sessions
- Coordinated appointments utilizing a computerized scheduling system
- Preserved clinical documents to guarantee the efficiency of medical records
- Prepared charts for office session
- Obtained insurance authorizations for pertinent medical treatment.
Education
some college in GRAPHIC DESIGN -
GIBBS COLLEGE
High school diploma or GED - CNA
Oneonta Job Corps
Oneonta, NY06.2001
Skills
- Knowledgeable in Microsoft Word, Excel, Power Point, Access and Outlook
- Time management skills
- Type 55 WPM
- Excellent communication skills
- HIPPA compliant
- EMR management
- Excellent interpersonal skills
- Excellent customer service skills
- Always meet time commitments and deadlines, goal oriented
- Order fulfillment
- Warehouse management
- Customer support
- Graphic design
- Insurance Verification
Personal Information
- Title: Professional Administrative Assistant
Timeline
Learning Coordinator
Amazon Warehouse
10.2022 - 06.2023
REVERSE LOGISTICS LEARNING PA
Amazon.com
01.2021 - Current
ASSOCIATE PICKER/PROBLEM SOLVER AMAZON, AMAZON
Amazon.com
03.2019 - 01.2021
CUSTOMER SUPPORT REPRESENTATIVE
Conduent
02.2018 - 01.2019
ASSOCIATE PICKER
Amazon
11.2013 - 12.2017
ADMINISTRATIVE ASSISTANT, Sleep Hub
Verona, LLC
05.2013 - 10.2013
ADMINISTRATIVE ASSISTANT
Metro Pediatric Cardiology Associates
01.2005 - 10.2012
some college in GRAPHIC DESIGN -
GIBBS COLLEGE
High school diploma or GED - CNA
Oneonta Job Corps