Ana Gonzalez
Waco,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Paraprofessional Assistant. Ready to help team achieve growth to future students. Thorough team contributor with strong organizational capabilities. Effective at prioritizing/planning tasks and foreseeing bright futures.
Overview
7
7
years of professional experience
Work History
Bakery Assistant
HEB Grocery Store
05.2023 - 08.2024
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Washed dishes and sanitized prep area at end of each shift.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Chef
Greater Waco Early Education Center
12.2021 - 02.2022
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Customer Service Representative
American Life Insurance
10.2021 - 12.2021
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cross Functional Representative
HEB Grocery Store
05.2018 - 07.2020
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Team Member
Chipotle
10.2017 - 05.2018
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked different stations to provide optimal coverage and meet production goals.
Retail Sales Associate
Melrose Family Store
05.2017 - 10.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
Education
Pursued - Education
McLennan Community College
Waco, TXCPE Certificate (Paraprofessional) - Education
Region 13 Education Service Center
Waco,Tx07-2025
University High School
Waco, TX06-2017
Skills
- Complaint resolution
- Scheduling
- Policy implementation
- Risk management
- Goal setting
- Complex Problem-solving
- Emergency response
- Clear communication
- Cross-functional teamwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bakery Assistant
HEB Grocery Store
05.2023 - 08.2024
Chef
Greater Waco Early Education Center
12.2021 - 02.2022
Customer Service Representative
American Life Insurance
10.2021 - 12.2021
Cross Functional Representative
HEB Grocery Store
05.2018 - 07.2020
Team Member
Chipotle
10.2017 - 05.2018
Retail Sales Associate
Melrose Family Store
05.2017 - 10.2017
Pursued - Education
McLennan Community College
CPE Certificate (Paraprofessional) - Education
Region 13 Education Service Center
University High School