Ana Gonzalez
Fort Myers
Summary
Results-driven and customer-focused professional with experience in sales, hospitality, and client relationship management. Skilled at building rapport, identifying customer needs, and delivering personalized solutions in fast-paced environments. Strong communication, prospecting, and relationship-building abilities with a passion for exceeding goals and creating exceptional client experiences.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Bartender
The Club at Barefoot Beach
02.2026 - Current
- Build strong relationships with members and guests through personalized service and professional communication.
- Manage high-volume service while maintaining accuracy and attention to detail.
- Collaborate closely with servers and staff to ensure smooth operations and excellent guest experiences.
- Anticipate customer needs and resolve issues quickly to maintain satisfaction and loyalty.
Server/Bartender
The National Golf Course
02.2023 - 02.2026
- Worked across multiple customer-facing roles including bartending, beverage cart service, front desk support, and serving.
- Built relationships with members and guests by providing attentive service and personalized recommendations.
- Assisted guests with scheduling tee times, answering questions, and delivering a high level of customer support.
- Developed strong communication and multitasking skills in a fast-paced hospitality environment.
- Upsold beverages, food items, and services while maintaining excellent customer satisfaction.
Server/Barista
The Pub and Grill
08.2022 - 02.2023
- Delivered exceptional customer service while managing multiple guest interactions simultaneously.
- Built rapport with customers through friendly and professional communication.
- Maintained organized workspaces and ensured efficient service during busy hours.
Sales Representative
Kay Jewelers
08.2021 - 02.2022
- Consulted with customers to identify needs and recommend products aligned with their preferences and budget.
- Demonstrated strong sales and relationship-building skills through personalized interactions.
- Educated customers on promotions, warranties, and service packages to increase overall sales value.
- Maintained a customer-focused approach that encouraged repeat business and trust.
Hostess/Server
O’mei
Brand Representative
Hollister
Crew Member
Chick-fil-A
Education
Business Management Coursework
Florida SouthWestern State College (FSW)
Fort Myers, FLHigh School Diploma -
St. John Neumann Catholic High School
Naples, FLSkills
- Client Relationship Management
- Prospecting & Lead Generation
- Communication & Cold Outreach
- Customer Engagement
- Sales & Upselling
- Problem Solving
- Organization & Time Management
- CRM/POS Systems
- Team Collaboration
- Business Communication
- Multitasking in Fast-Paced Environments
- English (Fluent) & Spanish (Intermediate)
Certification
- ServSafe Food Handler Certification
- ServSafe Allergens Certification
- Food Handler Certification
- Driver’s License
Additional Information
- Authorized to work in the United States for any employer
- Comfortable communicating with diverse clients and professionals
- Experienced working in goal-oriented, customer-focused environments
Timeline
Bartender
The Club at Barefoot Beach
02.2026 - Current
Server/Bartender
The National Golf Course
02.2023 - 02.2026
Server/Barista
The Pub and Grill
08.2022 - 02.2023
Sales Representative
Kay Jewelers
08.2021 - 02.2022
Brand Representative
Hollister
Crew Member
Chick-fil-A
Hostess/Server
O’mei
Business Management Coursework
Florida SouthWestern State College (FSW)
High School Diploma -
St. John Neumann Catholic High School