Ana Grijalva
Denver,CO
Summary
Dynamic bilingual property manager with over 20 years of experience overseeing residential communities of up to 630 units. Proven expertise in all facets of property management, including financial oversight, budgeting, tenant relations, staff supervision, and regulatory compliance. Skilled in maintaining property value, enhancing resident satisfaction, and ensuring seamless daily operations while managing multiple priorities with meticulous attention to detail. Recognized for exceptional customer service and effective communication skills in both verbal and written formats.
Overview
22
22
years of professional experience
1
1
Certification
1
1
Language
Work History
Community Manager
TI Communities
Aurora, CO
07.2024 - 11.2025
- Oversee a diverse community.
- Lead strategies to optimize
- Managed online community platforms, fostering communication and addressing resident inquiries promptly.
- Developed and executed community engagement strategies to enhance resident satisfaction and participation.
- Mentored junior staff in best practices for community management and resident engagement techniques.
- Designed training programs for new team members on effective community outreach methods and engagement principles.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Facilitated workshops on community management best practices, sharing knowledge and skills with emerging community leaders.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state, and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Property Manager
Silva-Markham Partners
Denver, CO
11.2022 - 07.2024
- Oversaw tax credit compliance and Section 8 community management.
- Monitored and enforced adherence to tax credit regulations.
- Developed and managed comprehensive recruitment and retention programs to effectively lower vacancy rates.
- Coordinated timely updates of annual rectifications to uphold compliance standards.
- Optimized all aspects of leasing by refining lease documentation procedures, coordinating move-in/move-out activities, and managing service requests.
- Conducted thorough property inspections to identify and address quality issues proactively.
- Oversaw tenant interactions, focusing on concern resolution and issue management to maintain positive relationships.
- Executed accounting responsibilities encompassing accounts payable and receivable management, collections, and financial reporting.
- Analyzed budgetary allocations and reconciled operating expenses to optimize resource utilization.
Property Manager
Echelon Property Group
Lakewood, CO
05.2020 - 11.2022
- Managed day-to-day operations, ensuring the upkeep and value preservation of the property.
- Developed and executed targeted marketing strategies, enhancing resident attraction and retention.
- Reviewed and approved tenant applications, ensuring compliance with legal requirements.
- Negotiated, prepared, and monitored tenant leases and occupancy agreements.
- Coordinated vendor contracts and managed maintenance schedules, ensuring timely service delivery and property upkeep.
- Managed financial operations, overseeing accounts payable/receivable and budget development to ensure fiscal health.
- Developed and executed marketing strategies to attract and retain residents.
- Coordinated vendor contracts and managed maintenance schedules.
- Conducted monthly management reports, focusing on financial performance, operational issues, and property condition.
National Assistant Manager
R Investments
Denver, CO
02.2018 - 11.2019
- Transition for taking over an apartment complex.
- Comprehensive Property Assessment.
- Understanding and reviewing existing records.
- Effective tenant communication.
- Smooth operational transition.
- Legal and financial due diligence.
- We worked in three different states: Arizona, Colorado and Missouri.
Property Manager
Paloma Villa Apartments
Denver, CO
02.2017 - 04.2018
- Managed leasing documentation and service budgets to ensure timely execution and financial accuracy.
- Negotiated contracts with maintenance and utility companies, reducing costs by 10%.
- Oversaw accurate rent and deposit posting, maintaining tenant records and accounts.
- Oversaw rent and deposit posting while maintaining tenant records and accounts to support operational integrity.
Leasing Director
The Pines at Castle Rock Apartments
Castle Rock, CO
01.2008 - 01.2017
- Led team of four leasing specialists, managing leasing operations to enhance staff performance and optimize outcomes.
- Led a team of four leasing specialists, overseeing leasing operations and staff performance.
- Gained comprehensive understanding of tax credit program and compliance requirements to ensure adherence and maximize benefits.
Leasing Specialist
Ecko Ridge Luxury Apartments
Denver, CO
01.2004 - 01.2008
- Participated in leasing and marketing initiatives, achieving a 70% closing ratio.
- Built strong relationships with residents, enhancing resident satisfaction and contributing to successful renewal programs.
- Completed Fair Housing training programs.
Education
High School Diploma -
Mexico
07-2020
High School Diploma -
Sombrerete Zacatecas.
Skills
- Proficient in English and Spanish
- Diploma in Ericksonian hypnosis
- Skilled in using property management platforms
- Proficient in Microsoft Office Suite
- Local tax credit program expertise
- Financial management expertise
- Performance evaluation and development
- Vendor Management: Contract Negotiation, Maintenance Coordination
Accomplishments
- Collaborated with team of 10 in the development of Canterra to achieve from a 64% occupancy to a 92%.
- Take over successfully a 999 apartment complex in Saint Louis MIssouri
- I helped, trained and promote, leasing consultants, to become assistant managers to become managers, porters to maintenance techs, maintenance techs to maintenance supervisors.
Certification
Fair Housing Certification – 2024
ADDITIONAL INFORMATION
- Event Planning: Organized and coordinated community events, enhancing resident engagement and satisfaction.
- Property Improvement Initiatives: Led capital improvement projects to enhance property appeal and functionality.
Languages
English
Professional Working
Timeline
Community Manager
TI Communities
07.2024 - 11.2025
Property Manager
Silva-Markham Partners
11.2022 - 07.2024
Property Manager
Echelon Property Group
05.2020 - 11.2022
National Assistant Manager
R Investments
02.2018 - 11.2019
Property Manager
Paloma Villa Apartments
02.2017 - 04.2018
Leasing Director
The Pines at Castle Rock Apartments
01.2008 - 01.2017
Leasing Specialist
Ecko Ridge Luxury Apartments
01.2004 - 01.2008
High School Diploma -
Mexico
High School Diploma -
Sombrerete Zacatecas.