Ana Guadamuz
Miami,FL
Summary
Detail-oriented RBT with additional experience in sales and customer service. Skilled in problem solving and customer relationship management. Proven ability to adapt treatment strategies based on data insights and collaborate effectively with multidisciplinary teams to enhance client outcomes.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Registered Behavior Technician
Applied Behavior Solutions
North Miami Beach, Florida
06.2021 - Current
- Collected and recorded data on client progress and behavior patterns.
- Collaborated with supervisors to adapt therapy strategies based on client needs.
- Implemented individualized treatment plans for clients with behavioral challenges.
- Ensured safe, supportive environment for clients during all therapy sessions.
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Ensured safety protocols were followed at all times during therapy sessions.
- Contributed to team meetings by providing case updates and collaborating on treatment plans.
Registered Behavior Technician
Prestige Behavioral Group
Miami, FL
08.2018 - 09.2021
- Conducted data collection and analysis to track client progress effectively.
- Tracked data and monitored progress of student's goals and objectives.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Participated in ongoing training sessions to stay updated on best practices.
Sales and Customer Service
Massage Envy Spa
Miami, FL
10.2011 - 03.2018
- Managed store operations including sales, customer service, inventory control and compliance with company policies.
- Maintained accurate daily sales transaction records to ensure balanced cash drawer at end of shift.
- Generated sales leads through proactive outreach, including cold-calling potential customers to expand client base.
- Provided support throughout the entire sales process from prospecting through closing deals.
- Kept accurate records of sales transactions related to commissioned works.
- Performed data entry tasks related to sales activities and customer information management.
- Resolved customer complaints related to sales transactions and services to enhance customer satisfaction.
Education
High School Diploma -
Miami Senior High School
Miami, FL06-2009
Some College (No Degree) - Psychology
Miami Dade College
Miami, FL09-2026
Skills
- Data collection and analysis
- Data Entry
- First Aid & CPR Certified
- Excellent communication
- Customer relationship management
- Problem solving
- Multitasking and organization
- Cash management
- Attention to detail
- Positive and professional
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Haitian Creole
Limited
Certification
- Registered Behavior Technician
Timeline
Registered Behavior Technician
Applied Behavior Solutions
06.2021 - Current
Registered Behavior Technician
Prestige Behavioral Group
08.2018 - 09.2021
Sales and Customer Service
Massage Envy Spa
10.2011 - 03.2018
High School Diploma -
Miami Senior High School
Some College (No Degree) - Psychology
Miami Dade College