Ana Harris
Albuquerque,NM
Summary
Accomplished professional with expertise in mail handling and billing, honed at USPS and Alternative Personal Care. Proven ability to enhance workflow efficiency and resolve discrepancies through problem-solving and team collaboration. Successfully increased customer satisfaction by 20% through strategic process improvements and exceptional service delivery. Adaptable and committed to maintaining workplace safety and compliance.
Overview
25
25
years of professional experience
Work History
Mail Handler
USPS
2025.12 - Current
- Sorted incoming mail by size and destination to ensure efficient processing.
- Operated sorting machinery to streamline mail distribution within facility.
- Maintained cleanliness and organization of work area to comply with safety standards.
- Collaborated with team members to improve workflow and optimize mail handling processes.
Billing Specialist
Alternative Personal Care
2020.01 - 2025.12
- Processed billing statements accurately and efficiently, ensuring timely payment cycles.
- Resolved discrepancies in billing accounts through detailed analysis and effective communication.
- Maintained comprehensive records of patient accounts using electronic health record systems.
- Collaborated with healthcare providers to clarify billing inquiries and improve reconciliation processes.
Claim Specialist
BCBS
2024.09 - 2025.10
- Evaluated claims for accuracy and compliance with company policies and regulations.
- Processed claims using proprietary software, ensuring timely resolution of issues.
- Collaborated with healthcare providers to gather necessary documentation for claims processing.
- Assisted in identifying trends in claim denials, recommending improvements to reduce rework.
Owner/Operator
Advanced Personal Care
2001.05 - 2019.10
- Managed daily operations to ensure high-quality personal care services.
- Developed training programs for new staff to enhance service delivery and compliance.
- Implemented process improvements to optimize workflow efficiency across service teams.
- Oversaw client assessments and care plan development, ensuring tailored services met individual needs.
- Established strong relationships with clients and families to promote trust and satisfaction.
- Monitored compliance with health regulations, maintaining a safe environment for clients and staff.
- Led team meetings to discuss performance, address challenges, and share best practices.
- Coordinated scheduling of caregivers to ensure appropriate coverage for client needs.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Education
High School Diploma -
Gadsden High Scho
Anthony, NM05.1994
Skills
- Handling and sorting mail
- Team collaboration
- Problem-solving skills
- Workplace safety
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Mail Handler
USPS
2025.12 - Current
Claim Specialist
BCBS
2024.09 - 2025.10
Billing Specialist
Alternative Personal Care
2020.01 - 2025.12
Owner/Operator
Advanced Personal Care
2001.05 - 2019.10
High School Diploma -
Gadsden High Scho