Ana Head
Houston,Texas
Summary
Knowledgeable Sales, CSR with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success. Goal-oriented manager with distinguished experience in diverse products industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Manager
CAC Trading
04.2021 - 08.2024
- Face-to-face customer interaction, Building rapport, and gaining Customer trust by providing excellent Customer service
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Increased sales revenue by developing and implementing effective sales strategies
- Built long-lasting client relationships through excellent customer service and consistent follow-ups
- Led a successful sales team by providing motivational coaching and performance-based incentives, sharing best practices, and setting achievable targets for continued success
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 60%
Customer service Associate
Allied Warranty
01.2021 - 04.2022
- Managed many inbound and outbound calls, followed communication scripts, identified customer needs, provided solutions, and built sustainable customer relationships
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
Supervisor of Operations
CAC Trading Incorporated
05.2018 - 01.2021
- Came Back to work for the company for the second time!
- Set up kiosks for assorted products, oversaw production, worked on retail and wholesale strategies, and marketed through various channels
- Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referrals and repeat business
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects
- Identified new customers by attending trade shows, networking, and performing cold calls
- Employed a variety of sales practices to accommodate each customer's individual needs and overcome objections
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows, and networking events
- Built relationships with customers and the community to promote long-term business growth
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Set and achieved company-defined sales goals
Sales Manager
Tzone Vibration
02.2017 - 12.2020
- Company Overview: (Handled customer inquiries, developed marketing plans, maintained records, highlighted product features, and traveled extensively for demonstrations.)
- Developed a specific schedule of prospecting and account management tasks to perform daily, weekly, and monthly to meet or exceed sales goals with little company supervision
- Contributed to sales meetings and presented trends and market insights to sales team leaders and members to encourage the implementation of successful techniques and propel the team
- Cultivated a strong referral network by building positive relationships with existing clients and industry professionals
- Boosted client satisfaction by consistently providing exceptional customer service and product knowledge
- Provided training to new team members on product offerings, sales techniques, and company values
- Streamlined communication channels between management, vendors, and clients for improved collaboration efforts
- Consulted with customers to assess requirements, offer product recommendations, and resolve technical issues after sales
- Educated customers by providing hands-on Medical Device/whole-body health demonstrations and explaining the benefits and advantages of using Whole Body Vibration
- (Handled customer inquiries, developed marketing plans, maintained records, highlighted product features, and traveled extensively for demonstrations.)
Customer service associate
Amigo Energy
02.2017 - 06.2018
- Answered inbound and outbound calls, answered questions about energy needs, resolved complaints, and aimed to upsell additional features
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Contributed to sales growth by upselling products and services based on individual customer requirements
Supervisor of operations
10 Minutes Fitness
05.2011 - 01.2017
- Negotiated sales terms, contacted customers, quoted prices, attended sales meetings, and exceeded team sales goals by 80%
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Generated additional sales opportunities with upselling and cross-selling techniques
- Expanded customer base through cold calling, networking, and relationship building
- Increased sales revenue by identifying and targeting high-potential accounts
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
- Increased repeat business by fostering trust-based relationships with key accounts through regular Communication
Facility Manager
Security self Storage
12.2009 - 03.2011
- Managed facilities maintenance and operations
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly
- Coordinated with cleaning and janitorial services to keep the facility clean and presentable for occupants
- Conducted inspections of facility grounds, external structures, systems, and equipment
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services
- Maintained inventory and ordered supplies to keep facility resources readily available
- Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation
Education
Associate - Business
Ann Dorothy College
St Barbara, Belize04.1988
Skills
- Customer service
- Communication skills
- Microsoft word
- Bilingual
- Leadership
- Sales team training
- Goals and performance
- Staff Management
- Product Knowledge
- Sales Presentations
- Sales expertise
- Motivational Skills
Accomplishments
- Managed the sales of the year award winning sales team at Sprint PCS
- Promoted to Regional Sales Manager 1 successful years in the sales department.
Certification
- Certified Professional Sales Leader (CPSL) - National Association of Sales Professionals.
- Certified Inside Sales Professional (CISP) - American Association of Inside Sales Professionals.
- Mississippi Driver's License
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Sales Manager
CAC Trading
04.2021 - 08.2024
Customer service Associate
Allied Warranty
01.2021 - 04.2022
Supervisor of Operations
CAC Trading Incorporated
05.2018 - 01.2021
Sales Manager
Tzone Vibration
02.2017 - 12.2020
Customer service associate
Amigo Energy
02.2017 - 06.2018
Supervisor of operations
10 Minutes Fitness
05.2011 - 01.2017
Facility Manager
Security self Storage
12.2009 - 03.2011
- Certified Professional Sales Leader (CPSL) - National Association of Sales Professionals.
- Certified Inside Sales Professional (CISP) - American Association of Inside Sales Professionals.
- Mississippi Driver's License
Associate - Business
Ann Dorothy College
Similar Profiles
Andrew CueroAndrew Cuero
Project Assistant at CAC Patio BuildingProject Assistant at CAC Patio Building
Randy MercerRandy Mercer
Housing Director at GMN Tri-County CAC, Inc.Housing Director at GMN Tri-County CAC, Inc.
Hugo Leonel Hernández SolaresHugo Leonel Hernández Solares
Gerente De Innovación, Marketing Y Exc. Comercial. at Yara CACGerente De Innovación, Marketing Y Exc. Comercial. at Yara CAC