Summary
Overview
Work History
Education
Skills
Timeline
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Ana Hernandez

Salem,OR

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service

Tjmaxx
Salem, OREGON
11.2023 - Current
  • Established positive relationships with store associates, customers, and vendors while working in the store.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.
  • Handled escalated customer service matters professionally.

Customer Service Cashier

Popeyes
Salem, Oregon
11.2021 - 08.2022
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Greeted customers and provided friendly customer service.

Education

High School Diploma -

North Salem High School
Salem, OR
06-2023

Skills

  • Bilingual (English/Spanish)
  • De Escalation Tactics
  • Time management abilities
  • Organizational Skills
  • Relationship Building
  • Problem-Solving
  • Customer service
  • Effective communication
  • Cash handling

Timeline

Customer Service

Tjmaxx
11.2023 - Current

Customer Service Cashier

Popeyes
11.2021 - 08.2022

High School Diploma -

North Salem High School

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