Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yadira Jimenez

Chicago,IL

Summary

Driven professional with extensive experience in customer service and passenger assistance, notably with Diverse Facility Solutions. Excelled in roles requiring exceptional communication skills and proficiency in Adobe Photoshop and Microsoft Office Suite. Bilingual in English and Spanish, adept at enhancing passenger experiences and streamlining operations. Demonstrated ability to improve service delivery by implementing efficient processes.

Overview

8
8
years of professional experience

Work History

Customer Service

Diverse Facility Solutions
2017.05 - Current

Responsible for greeting all passengers with positive attitudes, checking all boarding passes for "TSA Precheck".

Responsible for assisting with passengers in the wheelchair lane.

Responsible for making general announcement at mezzanine.

Responsible for helping in the event of any "passenger overflow" in the overflow areas.



Wheelchair Attendant

Prospect Airport Services
2016.08 - 2017.05

Transport passengers throughout the airport terminals

Helped carried or loaded luggage's.

Escort passengers through security.

Intern

Illinois Center for Rehabilitation and Education
2016.06 - 2016.08

Used adobe photoshop to create posters for classroom decorations .

Created custom clothing items with computerized sewing machines

Conducted inventory of products in school store.


Education

High School Diploma -

Catalyst Maria High School
Chicago, IL
06.2016

Skills

  • Customer Service and Communication Skills
  • Computer: Microsoft Word, Excel, PowerPoint; Adobe photoshop.
  • Bilingual (English/Spanish)

Timeline

Customer Service

Diverse Facility Solutions
2017.05 - Current

Wheelchair Attendant

Prospect Airport Services
2016.08 - 2017.05

Intern

Illinois Center for Rehabilitation and Education
2016.06 - 2016.08

High School Diploma -

Catalyst Maria High School
Yadira Jimenez