Ana Hernandez
Rio Rico
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Cat Kennel Worker
Rogers Sue - Santa Cruz Human Society
Nogales, AZ
01.2024 - Current
- Managed daily care routines for various cats breeds, ensuring cleanliness and well-being.
- Administered medications and treatments as directed by veterinarians to maintain health standards.
- Observed animal behavior to identify signs of stress or illness, reporting findings promptly.
- Performed various tasks, including customer service, answering phone, cleaning, merchandise stocking.
- Animal adoption counselor.
- Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
INSURANCE AGENT ASSISTANT
M&M Insurance Agency
Phoenix, AZ
09.2021 - 10.2024
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Ability to navigate multiple computer systems
PROCESSING TECHNICIAN
Vireo Health, Inc
Amado, Arizona
10.2020 - 04.2021
- Responsible for the grow portion of operation
- Check for mold and powder mildew on dried buds, trim dead leaf cannabis plant.
- Transplant rooted clones into pots, planting seed and clearing out trenches for transplanting new plant.
ADMINISTRATIVE ASSISTANT
ANDRES TRANSPORT, LLC
Rio Rico, AZ
08.2017 - 09.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responsible for faxed, sorted mail, maintained files up to date, pick up part for semi truck, bank deposits.
- Process and deliver payroll to drivers.
- Schedule trucks for services.
- Responded to customer issues to provide immediate resolution.
Education
Some College (No Degree) - General
Pima Community College
Tucson, AZMedical Administrative Assistant - Administrative Assistance And Secretarial Science
Pima Medical Institute
Tucson, AZ09-2016
High School Diploma - undefined
Rio Rico High School
Rio Rico, AZ03-2011
Skills
- Multitasking and Time Management
- Database and Client Management Systems
- Verbal and Written Communication
- Customer Service
- Bilingual in Spanish and English
- Fast Learner
- Complex Problem Solving
- Patience and perseverance
- Sanitation procedures
- Scheduling appointments
- Animal handling expertise
Languages
Spanish
Full Professional
Timeline
Cat Kennel Worker
Rogers Sue - Santa Cruz Human Society
01.2024 - Current
INSURANCE AGENT ASSISTANT
M&M Insurance Agency
09.2021 - 10.2024
PROCESSING TECHNICIAN
Vireo Health, Inc
10.2020 - 04.2021
ADMINISTRATIVE ASSISTANT
ANDRES TRANSPORT, LLC
08.2017 - 09.2020
Medical Administrative Assistant - Administrative Assistance And Secretarial Science
Pima Medical Institute
High School Diploma - undefined
Rio Rico High School
Some College (No Degree) - General
Pima Community College