Ana Hernandez Farias
San Diego,California
Summary
Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims.
Overview
5
5
years of professional experience
Work History
Arbitration Adjuster
GEICO
San Diego, CA
09.2023 - Current
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Filed Arbitrations using Arbitration Forums.
- Pay arbitration awards granted to adverse carriers.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Managed caseloads of multiple complex arbitration cases, ensuring timely resolution and adherence to deadlines.
- Developed strong relationships with clients, attorneys, and arbitrators for improved communication and successful outcomes.
Payment Recovery Unit Technician
GEICO
San Diego, CA
02.2019 - 09.2023
- Improved claim resolution rates by thoroughly investigating subrogation claims and gathering relevant evidence.
- Enhanced recovery rates by implementing effective subrogation strategies and procedures.
- Streamlined communication with claimants, insurance adjusters, and attorneys for more efficient case management.
- Negotiated favorable settlements with adverse parties, reducing litigation costs and maximizing recoveries.
- Collaborated with teammates to identify trends in claim data, developing strategies to improve overall recovery efforts.
- Expedited claim processing by maintaining organized files and diligently tracking ongoing cases.
- Reduced cycle times for subrogation claims by consistently meeting or exceeding established performance metrics.
- Trained new hires on company procedures and best practices, ensuring a smooth transition into their roles as Subrogation Claims Representatives.
Education
Associate of Arts - Business Administration
San Diego City College
San Diego, CA05.2022
Skills
- Claims Investigation
- Interpersonal Skills
- Conflict Resolution
- Customer Service
- Problem Solving
- Empathy and Compassion
- Claims Processing
- Highly Motivated
- Settlement Negotiations
Timeline
Arbitration Adjuster
GEICO
09.2023 - Current
Payment Recovery Unit Technician
GEICO
02.2019 - 09.2023
Associate of Arts - Business Administration
San Diego City College