Jennifer lax
point pleasant beach
Summary
Dynamic PIP Litigation and Arbitration Adjuster at Allstate Insurance Co, skilled in negotiation and claims evaluation. Successfully resolved complex claims through effective communication and strategic subrogation assessments, fostering strong relationships with clients and legal teams. Committed to delivering exceptional customer service while ensuring fair settlements and prompt resolutions.
Overview
5
5
years of professional experience
Work History
PIP Litigation and Arbitration Adjuster
Allstate Insurance Co
Bridgewater
02.2014 - 09.2017
- Demonstrated excellent communication skills when interacting with customers.
- Coordinated activities between multiple departments within the company.
- Performed quality control reviews of claims files prior to closure.
- Negotiated settlements with claimants, attorneys and other parties.
- Prepared reports detailing the progress of complex claims investigations.
- Drafted correspondence related to claim investigations and settlements.
- Evaluated subrogation opportunities to identify recoverable funds.
- Participated in training sessions related to new policies or procedures.
- Developed relationships with clients, underwriters, adjusters, brokers and other internal and external stakeholders.
- Communicated with personnel and legal counsel on claims involving litigation.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Auto Liability Claims Adjuster
Allstate Insurance Co
Wall Township
11.2012 - 02.2014
- Investigated liability claims to determine the extent of insurance company's responsibility for payment.
- Maintained detailed records of all activity related to assigned cases in accordance with established procedures.
- Drafted reports that documented investigation results, findings, and conclusions regarding liability claims.
- Negotiated settlements with claimants or their representatives in order to resolve disputes.
- Ensured timely processing of claims through regular follow-up on outstanding issues.
- Developed effective working relationships with clients, service providers, attorneys, and other professionals involved in claim resolution process.
- Negotiated settlements with claimants in accordance with company guidelines.
- Assessed potential subrogation opportunities for recovering payments from third parties who were liable for losses incurred by insureds.
- Explained premiums owed to policyholders, agents and underwriters.
Education
Bachelor of Arts - Education, K-8
Kutztown University
Kutztown, PA05-2012
Skills
- Claims evaluation
- Negotiation techniques
- Litigation communication
- Subrogation assessment
- Customer service
- Claims investigation
- Decision-making
Timeline
PIP Litigation and Arbitration Adjuster
Allstate Insurance Co
02.2014 - 09.2017
Auto Liability Claims Adjuster
Allstate Insurance Co
11.2012 - 02.2014
Bachelor of Arts - Education, K-8
Kutztown University
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