Ana Hill
Norfolk,VA
Summary
Dynamic Shift Manager with a proven track record at Carrols Corp/Burger King, excelling in employee training and customer service. Enhanced operational efficiency through process improvements, reducing wait times significantly. Skilled in food service management and decision-making, fostering a high-performing team dedicated to exceptional service delivery.
Overview
16
16
years of professional experience
Work History
Shift Manager
Carrols Corp/Burger King
North Chesterfield, VA And Portsmouth, VA
01.2020 - Current
- Supervised daily operations to ensure efficient service delivery and adherence to company standards.
- Trained and mentored team members to enhance performance and improve customer satisfaction.
- Managed inventory levels, ensuring adequate stock for peak hours while minimizing waste.
- Implemented process improvements that streamlined workflow and reduced wait times for customers.
- Opening of store daily, weekly and monthly shops and hiring and training new employees
- Weekly and monthly inventory counts and one on one coaching staff
Dietary Aide Leader
Autumn Care of Altavista
1317 Lola Ave Altavista, VA 24517
01.2015 - 12.2020
- Supervised meal preparation and delivery to ensure dietary compliance and resident satisfaction.
- Trained staff on food safety protocols and dietary guidelines to enhance service quality.
- Collaborated with nutritionists to develop personalized meal plans for residents' health needs.
- Streamlined kitchen operations by implementing efficient workflows and inventory management systems.
Crew Member
McDonald's
Albany, NY
03.2010 - 09.2014
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining food safety and quality standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Trained new crew members on operational procedures and customer service best practices.
Education
ServSafe Certification 05/19/2023-05/19/2028 - Food Safety
Carrols Corp
North Chesterfield, VAGED -
Delaware Valley Job Corp
Callicoon, NY02-2004
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Workplace safety
Opening and closing procedures
Training and mentoring
Supervisor experience
Food service management
Hospitality management
Microsoft word, Excel and POS
Timeline
Shift Manager
Carrols Corp/Burger King
01.2020 - Current
Dietary Aide Leader
Autumn Care of Altavista
01.2015 - 12.2020
Crew Member
McDonald's
03.2010 - 09.2014
ServSafe Certification 05/19/2023-05/19/2028 - Food Safety
Carrols Corp
GED -
Delaware Valley Job Corp