Ana Irby
Gautier,MS
Summary
Enthusiastic professional with experience in the restaurant industry. Skilled in menu knowledge and conflict resolution, contributing to positive customer relationships and efficient service. Ready to apply strengths to improve customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Waitress
Tokyo Express Restaurant
Quitman, Mississippi
10.2023 - 06.2025
- Provided prompt and friendly service to enhance customer dining experiences.
- Managed table assignments and ensured timely delivery of food and beverages.
- Assisted in menu presentation and explained daily specials to guests.
- Processed customer payments accurately using point-of-sale systems.
- Responded to customer inquiries and resolved complaints effectively.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
- Prepared checks accurately and processed payments promptly.
- Provided accurate change for cash transactions using a cash register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Restocked items needed for operation
- Took customer orders
- Maintained cleanliness of dining area and adhered to health standards.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service
- Effective communication
- Time management
- Team collaboration
- Conflict resolution
- Point-of-sale systems
- Menu knowledge
- Order processing
- Stress management
- Special dietary requirements
- Menu recommendations
- Decision-making
- Cleanliness
- Check payment processing
Timeline
Waitress
Tokyo Express Restaurant
10.2023 - 06.2025
Penn Foster Career School