Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANA ITAAEHAU

Vacherie,Louisiana

Summary

Dedicated and dependable professional with strong customer service and leadership experience across call center and warehouse environments. Skilled in managing daily operations, supporting team performance, and delivering high-quality service in fast-paced environments. Known for reliability, adaptability, and maintaining accuracy.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Apple / Chase
11.2022 - 11.2024
  • Provided customer support via phone and digital platforms.
  • Assisted with account inquiries, troubleshooting, and service resolutions.
  • Maintained professionalism while handling sensitive information and high call volumes.
  • Delivered clear communication and accurate documentation.

Shift Manager

Venture Data
09.2020 - 10.2022
  • Promoted from Customer Service Representative for strong performance and leadership.
  • Supervised daily operations to ensure survey quotas and quality standards were met.
  • Monitored employee calls for accuracy and professionalism.
  • Prepared materials for multiple survey campaigns and tracked performance data.
  • Coordinated goals and communication with additional office branches.

Warehouse Worker

Family Dollar
02.2019 - 02.2020
  • Labeled, organized, and transported inventory.
  • Resolved conveyor jams and ensured smooth workflow.
  • Maintained a clean, safe warehouse environment.

Customer Service Representative

MVA Solutions
10.2018 - 01.2019
  • Managed inbound and outbound calls to evaluate program eligibility.
  • Followed scripts to gather information and determine qualification criteria.
  • Transferred qualified callers to admissions advisors.

Customer Service Representative

24/7 Intouch
07.2017 - 07.2018
  • Handled high-volume calls for Instacart customers and shoppers.
  • Provided efficient problem solving and clear communication.
  • Ensured positive customer experiences.

Education

High School Diploma -

Pine View High School
St. George, Utah
05-2016

Skills

  • Customer Service
  • Leadership & Team Collaboration
  • Communication & Interpersonal Skills
  • Time Management & Organization
  • Data Entry & Accuracy
  • Conflict Resolution

Timeline

Customer Service Representative

Apple / Chase
11.2022 - 11.2024

Shift Manager

Venture Data
09.2020 - 10.2022

Warehouse Worker

Family Dollar
02.2019 - 02.2020

Customer Service Representative

MVA Solutions
10.2018 - 01.2019

Customer Service Representative

24/7 Intouch
07.2017 - 07.2018

High School Diploma -

Pine View High School