Ana Izquierdo Gutierrez
Bilingual Customer Service Representative
Temple Terrace,FL
You have to be able to accept failure to get better.
Lebron James
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Spanish
Work History
Customer Service Representative
Virtual Role LLC
Largo , FL
03.2017 - 10.2019
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Skills
Good listening skills
Empathy
Medical terminology knowledge
Microsoft word,excel, teams
Bilingual
Patience
Sales expertise
Creative Solution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - Virtual Role LLC
03.2017 - 10.2019