BENJAMIN LEOPOLD
Temple Terrace,FL
Summary
An endlessly hardworking, service-driven individual with close to seven years of experience in customer service, sales, data entry, and inventory work with Chadwell Supply and Publix Super Markets, Inc. Equipped with a vast understanding of customer acquisition and retention, as well as product inventory management with a bachelor's degree in Business Management from the University of South Florida.
Overview
7
7
years of professional experience
Work History
Sales Support Specialist
Chadwell Supply
11.2023 - Current
- Partnered with a plethora of Territory Sales Managers in executing sales in both MRO/stock orders and special orders with different vendors in appliance parts, HVAC parts, hardware, electrical, and more.
- Developed and maintained relationships with key accounts and existing customers while learning a variety of different strategies in customer acquisition and retention against competitors.
Customer Service Representative - Web Team
Chadwell Supply
05.2023 - 11.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and information, while developing a cohesive understanding of the online company website.
- Aided in training new, onboarding team members and developing strong relationships to grow the team.
Grocery Replenishment Specialist
Publix Super Markets Inc.
06.2020 - 02.2021
- Facilitated and monitored efficient pricing and communicated with vendors on promotional rates.
- Orchestrated effective materials management with new order placements and shipping inspections.
- Completed inventory counts, reordered stock, and made decisions on discontinuing underperforming products.
- Regularly used industry-standard inventory software.
- Assisted in training new team members, instilling the company's ideas and culture.
Stock Clerk
Publix Super Markets Inc.
09.2018 - 06.2020
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Addressed customer complaints and concerns, providing solutions.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
Education
Bachelor of Arts - Business Management
University of South Florida
Tampa, FL12.2022
Associate of Arts - Liberal Arts
Polk State College
Lakeland, FL12.2020
High School Diploma - with Honors
Mulberry Senior High School
Mulberry, FL05.2018
Skills
- Heavily detail-minded
- Immensely goal driven
- Customer-focused
- Keen Learner
- Time management
- Conflict resolution
- Effective communicator
- Product knowledge
- Adept researcher
- Knowledge of inventory systems/programs
- Technological proficient with skills in Microsoft Word, Excel, Teams, Outlook, and others
Timeline
Sales Support Specialist
Chadwell Supply
11.2023 - Current
Customer Service Representative - Web Team
Chadwell Supply
05.2023 - 11.2023
Grocery Replenishment Specialist
Publix Super Markets Inc.
06.2020 - 02.2021
Stock Clerk
Publix Super Markets Inc.
09.2018 - 06.2020
Associate of Arts - Liberal Arts
Polk State College
High School Diploma - with Honors
Mulberry Senior High School
Bachelor of Arts - Business Management
University of South Florida
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