Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Reyes

Summary

"My goal is to secure a position within a people-oriented organization where I can contribute as a dedicated and committed team player. I am eager to grow professionally while delivering meaningful results and fostering a collaborative work environment."

Overview

7
7
years of professional experience

Work History

Sales Support Specialist

Interglass
01.2021 - Current
  • Greeted visitors, ensuring a professional and welcoming environment.
  • Call Management: Answer and route incoming calls to appropriate individuals as necessary.
  • Payment Processing: Process various payment methods, including checks, Zelle, and ACH/wire transfers.
  • Sales Support: Serve as a backup for sales representatives during absences or unavailability.
  • Clerical Tasks: Perform routine clerical tasks, such as filing, data entry, and document organization.
  • Training & Development: Travel for training sessions, if required.
  • Office Operations: Oversee daily office operations to ensure smooth workflow and productivity.
  • Document Management: Archive and maintain sales department documents, including faxes and the sales inbox.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Other Duties: Complete other duties as assigned by the Sales Manager.

LAM Customer Service Representative

Plasco ID
03.2018 - 10.2020
  • Monitored sales performance and trends to ensure revenue targets were met.
  • Delivered exceptional customer service by addressing complaints and queries with empathy, leading to increased customer loyalty and repeat business.
  • Coordinated efficient pick-up and delivery with couriers and freight forwarders to ensure timely shipments.
  • Maintained detailed records of customer interactions for accurate follow-up and resolution tracking.
  • Developed customized support strategies for high-priority clients to meet specific needs and expectations.
  • Cross-trained and provided backup support for fellow customer service managers to maintain service continuity.
  • Performed administrative tasks to support Sales Managers, ensuring smooth operational workflow.

Customer Service Representative

Plasco ID
10.2017 - 03.2018
  • Receive, document, and address customer complaints promptly and effectively, ensuring all details and actions taken are accurately logged.
  • Resolve service or billing complaints by performing activities such as exchanging merchandise, issuing Return Merchandise Authorizations (RMAs), and adjusting bills to ensure customer satisfaction.
  • Contact customers to respond to inquiries and provide timely claim resolution with professionalism and clarity.
  • Collect deposits or payments and coordinate billing arrangements as required.
  • Perform any other duties as assigned to support the company's operations and customer service objectives.

Education

High School -

Miami Jackson Senior High School
Miami, FL
05.2009

Skills

  • Native and Bilingual: English and Spanish
  • Team Collaboration & Independence: Effective in both team environments and working independently
  • Multitasking Ability: Skilled in managing multiple tasks and meeting deadlines
  • Customer Service Excellence: Dedicated to providing outstanding customer experiences
  • Technical Skills: Proficient in Microsoft Office Suite, including Excel
  • Attention to Detail: Highly detail-oriented with strong organizational abilities

Timeline

Sales Support Specialist

Interglass
01.2021 - Current

LAM Customer Service Representative

Plasco ID
03.2018 - 10.2020

Customer Service Representative

Plasco ID
10.2017 - 03.2018

High School -

Miami Jackson Senior High School

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Rebecca Reyes