Industrial Engineer with over 14 years of experience in production planning, inventory management, supply chain operations, purchasing, and customer service. Proven ability to coordinate cross-functional teams, manage inventory levels, forecast material requirements, and optimize production schedules. Experienced in working with international suppliers and customers, including professional training in China and Hong Kong. Highly organized, analytical, and committed to delivering operational efficiency and exceptional customer service.
Work History
Inventory & Business Operations Administrator (Remote)
5 Years 5 Months
Elo Skincare | 03.2021 - Current
Manage weekly inventory control remotely to ensure accurate stock levels.
Analyze inventory data and determine monthly product replenishment requirements.
Plan and coordinate monthly promotional campaigns to support sales objectives.
Monitor inventory performance and recommend purchasing decisions based on demand trends.
Support business operations by maintaining efficient inventory management processes.
Store Operations & Inventory Administrator
2 Years 4 Months
Elo Skincare | 07.2018 - 11.2020
Managed inventory control and maintained accurate stock records.
Coordinated purchase orders with suppliers and monitored product availability.
Provided in-store and online customer service through social media and messaging platforms.
Trained new employees on store procedures and customer service standards.
Planned monthly promotional campaigns and merchandising strategies.
Restocked shelves and maintained product presentation.
Production & Purchasing Planner
1 Year 8 Months
Taxan Mexico, S.A. de C.V. | 08.2017 - 04.2019
Developed production schedules based on customer demand forecasts.
Planned material requirements to ensure uninterrupted production.
Coordinated with customers regarding semi-finished product deliveries and final assembly schedules.
Worked closely with production, purchasing, and logistics teams to meet delivery commitments.
Improved communication between manufacturing and customers to support on-time delivery performance.
International Training
Shenzhen, China (October 2017): Completed technical training on manufacturing processes and company operations.
Hong Kong: Received planning system training focused on production planning and operational workflow.
Developed monthly production schedules in collaboration with the Master Planner.
Coordinated with Purchasing to review inventory levels and forecast material requirements.
Worked closely with Warehouse personnel to ensure materials were available before production release.
Assisted in balancing production capacity with customer demand.
Supported continuous improvement initiatives to enhance production efficiency.
Customer Service Representative
2 Years
English Corner Bookstore | 01.2006 - 01.2008
Assisted customers in person and by phone with book orders and product inquiries.
Processed special orders with publishing companies.
Organized incoming inventory and distributed books for retail customers and schools.
Supported off-site school book sales and customer service activities.
Education
Bachelor of Science - Industrial Engineering
Universidad TecMilenio | 01.2009
Skills
Production Planning
Supply Chain Management
Inventory Control
Purchasing & Procurement
Materials Planning
Demand Forecasting
ERP Systems
Customer Service
Vendor Management
Production Scheduling
Inventory Analysis
Team Training
Process Improvement
Microsoft Excel
Cross-functional Collaboration
Accomplishments
At SEL, I was responsible for developing the Production Planning role, since after a company-wide reorganization, the production area was separated from the manufacturing area, and therefore the position did not previously exist.
At Taxan, I was responsible for developing the Production and Purchasing Planning role, as the plant was just beginning operations in Mexico.
Certification
APICS Training
Foundations of Supply Chain Management
CPIM – Certified in Planning and Inventory Management
CSCP – Certified Supply Chain Professional
CLTD – Certified in Logistics, Transportation and Distribution
LANGUAGES
Spanish — Native
English — Professional Working Proficiency (adjust if needed)
Timeline
Inventory & Business Operations Administrator (Remote)
Elo Skincare
03.2021 - CurrentRead More
Store Operations & Inventory Administrator
Elo Skincare
07.2018 - 11.2020Read More
Production & Purchasing Planner
Taxan Mexico, S.A. de C.V.
08.2017 - 04.2019Read More
Production Planner
Schweitzer Engineering Laboratories (SEL)
02.2011 - 07.2017Read More
Customer Service Representative
English Corner Bookstore
01.2006 - 01.2008Read More
Universidad TecMilenio
Bachelor of Science from Industrial Engineering
Read More
ADDITIONAL INFORMATION
Authorized to work in the United States.
Strong organizational, analytical, and problem-solving skills.
Experience working in manufacturing, retail, and family business environments.
International business training in China and Hong Kong.