Ana Jara

Granada Hills ,CA

Overview

years of professional experience

Work History

Customer Service Representative

Automotive Service

Work from home, California

11.2021 - 08.2025

Resolved customer complaints promptly, ensuring high satisfaction levels with service experience.
Maintained accurate records of customer interactions and transactions for future reference.
Informed customers about billing procedures, processed payments, and assisted with payment options.
Adjusted bills and refunded amounts to effectively address service or billing complaints.
Collected deposits and arranged for billing to streamline payment processes.
Updated databases with new and modified customer information regularly.
Provided exceptional customer service to enhance overall experience for clients.
Ensured timely resolution of complaints through effective communication and support.
Handled after-sale calls, including customer verification, and secure payment processing.
Assisted customers calling to cancel policies by providing retention support, resolving concerns, and promoting continued service.

Receptionist

Mcphee & Associates Inc.

Montrose, CA

04.2019 - 09.2021

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Took accurate messages for staff and management to facilitate open and speedy communication.
Kept reception area clean and organized to offer positive first impression to every visitor.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Sorted incoming mail and directed to correct personnel each day.
Answered telephones and directed calls to appropriate staff members.
Processed payments for monthly/annually invoices and update accounts to reflect balance changes.
Gathered, sorted, distributed and sent mail and packages.
Answered and directed incoming calls using multi-line telephone system.
Assisted office manager with scanning, filling and archiving.
Updated potential client data base.
Run personal errands for CEO.
Support Marketing Department with scheduled clients calls and weekly promotional mail.

Front Desk Receptionist

Cosmos Steel And Supply

North Hollywood, CA

09.2017 - 04.2019

Keeping front desk tidy and presentable with all necessary material.
Greeting and welcoming customers.
Answer questions and addressing complaints.
Answer all incoming calls.
Receive letters, packages etc.
Check, sort and forward emails.
Monitor office supplies and place orders when necessary.
Monitor office expenses and costs.
Charge customers.

Receptionist and Customer Service

National Auto Solutions

Canoga Park, CA

03.2014 - 07.2017

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Prepare and mail checks.
Order and dispense supplies.
Make coffee and set out food.
Ensure reception are is tidy
Handle phone calls from people calling in sick.
Arrange appointments for interviews.
Check voicemail, Filing paperwork, running errands.
Managing large amounts of inbound and outbound calls in a timely manner.
Following call center "scripts" when handling different topics.
Identifying customer's needs, clarify information, research every issue and providing solutions.
Build sustainable relationships of trust through open and interactive
communications.
Greet customers warmly and ascertain problem or reason of calling.
Cancel or upgrade accounts.
Take payment information and other pertinent information such as
address and phone numbers.
Attempt to persuade customer to reconsider cancellation.
Reviewed accounts for collections and Collected customer payments in accordance with payment due dates.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Received inbound calls including transferring calls to closer.

Education

High School Diploma -

John F Kennedy High School

North Hills

Some College (No Degree) -

College of The Canyons

Valencia, CA

Skills

Customer Service & Communication: inbound call handling, conflict resolution, client retention, positive, and professional interaction
Administrative Support: data entry, scheduling, calendar management, mail/document management, and faxing
Technical Proficiency: database entry, payment processing, check processing, multi-line phone system

Teamwork & Adaptability: Training and coaching, multitasking, flexibility, punctuality
Business Operations: Banking operations, inventory control, proposal operation

Timeline