Ana Jimenez

- Greet customers as they approach the checkout counter and provide friendly, helpful service.

- Address customer complaints or concerns and escalate to a supervisor if necessary.

- Ensure that the checkout area is safe, including removing potential hazards and maintaining equipment.

- Assist in other areas of the store as needed, including restocking shelves or helping with inventory.

- Contact insurance companies to secure prior authorizations for medical procedures, treatments, and services.

- Ensure that all required information, such as CPT codes, diagnosis codes, and clinical notes, is submitted for authorization requests.

- Communicate effectively with staff office to inform them of authorization statuses and any issues that may arise.

- Document and update authorization information in the electronic health record (EHR) system.

- Work with the billing department to address denied claims and resubmit authorization requests as needed.

- Greet patients upon arrival, confirm appointments, and assist with the check-in process.

- Collect and verify patient information, including demographics, insurance details, and identification.

- Facilitate the check-out process, scheduling follow-up appointments as needed and providing relevant information to patients.

- Verify patient insurance coverage, benefits, and eligibility before appointments.

- Address patient concerns and escalate issues to appropriate staff members when necessary.

- Maintain patient confidentiality by following HIPAA guidelines and other privacy regulations.