Ana Karina Gil
Orlando
Summary
Detail-oriented and methodical bookkeeper with excellent accounting knowledge, mathematical skills and Quickbooks proficiency. Diligent about keeping records current with accurate expense tracking and invoice processing. Highly organized, proactive and responsible professional. Willing to learn new procedures and programs. A good team player with excellent customer service background and track record.
Experienced with operational management and process improvement. Utilizes strategic planning to enhance business efficiency. Track record of fostering team collaboration and achieving operational goals.
Professional operations specialist with strong background in optimizing administrative processes and enhancing operational efficiency. Proven track record in team collaboration, driving results, and adapting to changing needs. Skilled in project management, process improvement, and resource allocation. Known for reliability and results-driven approach.
Senior Operations Administrator with over 15 years of experience. Advanced objective, analytical and evaluative critical thinking skills. Proven to determine and interpret internal needs while offering effective solutions. Well-versed in all aspects of organizational operational management.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Operations Administrator/HR-Engagement
SmartPost FedEx
Orlando, FL
10.2024 - Current
- In my position as Ops Admin.-HR, I must help to Talent Acquisition Specialist on the process to hire employees (Package Handler), move applications to conditional offer, call prospect candidates and creating the track for the Orientation, I am certified Orientation Facilitator. Also, I help HR Department with transfers, Changing status for employees (to a Part time/Full time/Occasional). I am filing forms for transfer and accepting transfers. Also, I am working on Unemployment Paperwork, and I help with other projects that are giving me my HR Business Partners and Talent Acquisition Specialists.
- Streamlined operational workflows to enhance efficiency across departments.
- Implemented process improvements, resulting in reduced turnaround times for service requests.
- As part of the Engagement Center, I am doing the Board (Diversity, Equity, Inclusion and Opportunities), I help the Engagement Center with activities for the employees at the Hub as serving food, taking pictures.
- Assist managers with calling employees for shift changes. Assist employees with filling out applications and setting up tax, benefit and direct deposit information. Assist with in-service training record keeping. Training new employees coming to my department, using different programs and system to do the job efficient. As My schedule, I must be on top of employees to make sure they are using the application (compliance) and also the accuracy of the program in each area.
Bookkeeper
Delvin J Delong CPA PA
Apopka, FL
06.2006 - Current
- Duties include, doing payroll both live and recording after the fact. Doing quarterly and annual payroll tax returns. Recording financial transactions, doing bank reconciliations, working on financial statements. Meeting with clients to gather their financial records to be processed. Working with clients to accurately report their financial data.
- Delvin J Delong CPA PA is a local tax and accounting, that has been in business since 1990. It has 50 plus business clients and does over 400 income tax return per year.
- Managed accounts payable and receivable processes ensuring timely transactions.
- Reconciled bank statements and financial records maintaining accuracy and consistency.
- Prepared monthly financial statements facilitating informed decision-making for clients.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
Senior Operations administrator/My Schedule
SmartPost FedEx
Orlando, FL
08.2011 - 10.2024
- In my position as QA person, I would save the packages. Deliver in good condition, and if no way to save, report the issues to the shipper and customer, to reship the items again, excellent customer service as tracking packages, stop packages due to fraud purchase. Also, must deal with hazardous materials, and to process them in a safe manner, create donations to a different organization, part of my duties is making sure we have sufficient supplies in my department (boxes in different sizes, tapes, air bags cushion, roll of tape for 2 kind of printers, plastic bags for hazardous materials, containers, etc.).
- Assist managers with calling employees for shift changes. Assist employees with filling out applications and setting up tax, benefit and direct deposit information. Assist with in-service training record keeping. Training new employees coming to my department, using different programs and system to do the job efficient. As My schedule, I must be on top of employees to make sure they are using the application (compliance) and also the accuracy of the program in each area.
- Streamlined operational workflows, enhancing efficiency in package processing and delivery coordination.
- Developed training materials for new hires, ensuring adherence to company standards and best practices.
- Implemented process improvements, reducing delays in shipment handling through effective resource allocation.
Parcel Assistant
SmartPost FedEx
Orlando, FL
01.2008 - 08.2011
- My duties were to create pallets the best and efficient way (more packages in one pallet). Also had the duty to scan packages (1,200 packages per hour)
- Streamlined parcel sorting processes to enhance operational efficiency.
- Trained new team members on safety protocols and parcel handling techniques.
- Monitored inventory levels to ensure timely dispatch of packages.
Customer Service
Pesi Insurance
Apopka, FL
02.1995 - 05.2006
- Customer service in Insurance area as Home, Auto and Business policy, keeping tracking on renewals, status policy and payments.
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
- Collaborated with team members to ensure seamless customer service experiences.
- Increased client retention by providing superior customer service.
- Built positive relationships with customers by providing exceptional customer service.
- Provided exceptional customer service, addressing resident concerns promptly and professionally.
Education
Bachelor of Business Administration -
University ICESI
ColombiaSkills
- Debits and credits research and recording
- Full cycle accounting
- Payroll processing
- Payroll tax form processing
- Account reconciliation
- Quickbooks
- Organize and store records
- Good Customer service
- Manage supply inventory in QA
- Operational excellence
- Scheduling coordination
- Document management
- Incident response
Certification
Facilitator for Orientation (new Candidates)
QuickBooks
Hazmat Certification
Languages
Spanish
Native or Bilingual
Timeline
Senior Operations Administrator/HR-Engagement
SmartPost FedEx
10.2024 - Current
Senior Operations administrator/My Schedule
SmartPost FedEx
08.2011 - 10.2024
Parcel Assistant
SmartPost FedEx
01.2008 - 08.2011
Bookkeeper
Delvin J Delong CPA PA
06.2006 - Current
Customer Service
Pesi Insurance
02.1995 - 05.2006
Bachelor of Business Administration -
University ICESI
AWARDS
2015 Employee of the month, 2011 Purple Promise, 2023 Zulu Award, 2024 Peak Star