ANA KATERJYAN
Glendale,CA
Summary
Motivated and hardworking college student seeking a part-time position to develop customer service skills while gaining valuable work experience. Committed to fostering a positive team environment and enhancing overall team performance. Strong communication and problem-solving abilities will support the company's success and deliver exceptional service to customers. Enthusiastic about embracing new challenges and learning opportunities in a dynamic workplace.
Overview
3
3
years of professional experience
Work History
SHIPPING & CUSTOMER SERVICE ASSOCIATE
KASSUAL
03.2023 - Current
- Process and manage outgoing shipments, ensuring timely delivery to customers.
- Handle inventory management, order tracking, and packaging of products.
- Track and update customers on the status of their shipments.
- Respond to customer inquiries via email, chat, and phone regarding product availability, shipping times, returns, and general inquiries about products.
- Manage the return and exchange process, ensuring that customers are provided with simple and clear instructions for sending items back, and that replacements or refunds are processed in a timely manner.
Education
High School Diploma -
Herbert Hoover High School
Glendale, CA06-2025
Skills
- Customer Service
- Multitasking
- Organization
- Task Prioritization
- Teamwork
- Customer support
- Understanding customer needs
- Problem resolution
Languages
Armenian
Full Professional
English
Native or Bilingual
Timeline
SHIPPING & CUSTOMER SERVICE ASSOCIATE
KASSUAL
03.2023 - Current
High School Diploma -
Herbert Hoover High School
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