Ana Lazcano
Columbus,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sephora
07.2024 - Current
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Discover
08.2023 - 07.2024
- Improved resolution time with effective problem-solving for customer complaints.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Safelight Auto Glass
01.2020 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Science - Law And Paralegal Studies
University of Cincinnati
Cincinnati, OH12-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Call center operations
- Technical support
- Live chat support
- Clerical support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Sephora
07.2024 - Current
Customer Service Representative
Discover
08.2023 - 07.2024
Customer Service Representative
Safelight Auto Glass
01.2020 - 07.2023
Associate of Science - Law And Paralegal Studies
University of Cincinnati
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