Ana Lemus Torres
5130 Ruth St. East Chicago,IN
Summary
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Overview
9
9
years of professional experience
Work History
Asst. Manager
Orielly Auto Parts
Hammond, IN
08.2016 - Current
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
Education
High School Diploma -
Hammond High School
Hammond, INSome College (No Degree) -
Ivy Tech Community College of Indiana
East Chicago, INSkills
- Customer service
- Team building
- Sales reporting
- Employee training
- Inventory management
- Problem solving
- Scheduling shifts
- Communication skills
- Time management
- Organizational skills
- Supervision and leadership
- Multitasking
- Task prioritization
- Excellent communication
- Point-of-sale systems
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Asst. Manager
Orielly Auto Parts
08.2016 - Current
High School Diploma -
Hammond High School
Some College (No Degree) -
Ivy Tech Community College of Indiana