ANA LIMA
Miami,FL
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
3
3
years of professional experience
Work History
Hostess
Catch Miami Beach
01.2025 - Current
- Greet and seat guests in a high-paced, upscale dining environment while maintaining a welcoming atmosphere.
- Manage reservations and walk-ins using the restaurant’s operating system to optimize guest flow and minimize wait times.
- Provide guests with information about the menu and special events.
- Support front-of-house team to ensure smooth coordination between dining room and kitchen.
- Assist with training new hostesses to uphold service standards.
- Developed strong relationships with regular customers, fostering loyalty and repeat visits.
Server
MILA
03.2023 - 12.2024
- Arrange tables for customers following established preparation procedures by setting lights, service plates and utensils.
- Approach and offer a personalized and quality service to customers.
- Explain the menu and make suggestions according to the guest’s preferences.
- Anticipate guest’s needs, respond promptly and acknowledge all guests requests.
- Take verbal orders and send it through the restaurant’s operating system.
- Train new coworkers in order to enhance service and performance quality.
- Contributed to seamless operations in an upscale, high-volume restaurant serving up to 800 guests nightly. Ensured exceptional guest experiences through efficient coordination, attention to detail, and a commitment to socially conscious hospitality.
Server
Ole Steakhouse
05.2022 - 03.2023
- Prepare dining room area by performing pre-shift tasks, such as setting decorations, tables, etc.
- Help guests to select food by explaining chef’s specialties, suggesting courses and offering drinks.
- Send orders to kitchen attending to guest’s individual food allergies and dietary restrictions.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Education
Associate of Science - Benjamin Leon School of Nursing
Miami Dade College
Miami12.2025
Skills
- Skillful in engaging customers and building genuine connections
- Adept problem solver in various situations
- Proactive approach in anticipating customer needs
- Strong team player
- Skilled in upselling without being pushy
- Comfortable in a fast-paced setting
- Effective in exceeding expectations
- Customer service
- Effective multitasking
Languages
Spanish
Full Professional
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Hostess
Catch Miami Beach
01.2025 - Current
Server
MILA
03.2023 - 12.2024
Server
Ole Steakhouse
05.2022 - 03.2023
Associate of Science - Benjamin Leon School of Nursing
Miami Dade College
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