Ana Lozano
Atlanta,GA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
GoodRx
12.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Warehouse Associate
Amazon Warehouse
05.2023 - 07.2023
- Assort packages to the correct location
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in reducing product damage by properly handling and storing materials.
- Loaded, unloaded, and moved material to and from storage and production areas.
CSR - Customer Service Representative
Sunset loans and finance
12.2022 - 03.2023
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Provided ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.
- Maximized efficiency in processing loan applications through the use of advanced software tools and platforms.
- Achieved successful loan closures by diligently managing client relationships throughout the entire application process.
Education
High school diploma -
Gainesville High School
Gainesville, GA05-2020
Skills
- Outside Sales
- Commercial cleaning
- Cold Calling
- Bilingual
- Janitorial experience
- Custodial experience
- Customer support
- Computer skills
- Warehouse Experience
- Front desk
- Account Management
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- De-escalation techniques
- Warehousing functions
- Problem resolution
- Teamwork
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
GoodRx
12.2023 - Current
Warehouse Associate
Amazon Warehouse
05.2023 - 07.2023
CSR - Customer Service Representative
Sunset loans and finance
12.2022 - 03.2023
High school diploma -
Gainesville High School
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