Ana Lozano
Los Fresnos
Summary
Adaptable professional with a solid background in customer service and team management. Expertise in critical thinking and active listening has led to improved customer retention and satisfaction. Committed to driving operational excellence and resolving challenges effectively.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
Brownsville, TX
10.2025 - Current
- Provided bilingual support to customers, ensuring effective communication and resolution of inquiries.
- Assisted in managing customer accounts, updating records with accurate information.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Resolved customer problems and complaints.
EARLY CHILDCARE DIRECTOR
Beautiful Beginnings Daycare
Brownsville, TX
10.2023 - 09.2025
- Directed daily operations, ensuring high standards of safety and care for all children.
- Developed and implemented age-appropriate curriculum enhancing child development and learning experiences.
- Managed staff recruitment, training, and performance evaluations to build an effective team.
- Established communication channels with parents, fostering strong relationships and addressing concerns promptly.
- Oversaw compliance with local regulations and licensing requirements to maintain operational excellence.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Operated under licensing guidelines to protect health, safety and well-being of children.
Cafeteria Manager
IDEA Public Schools
Brownsville, TX
07.2006 - 06.2023
- Oversaw daily cafeteria operations, ensuring compliance with health and safety regulations.
- Managed inventory levels to minimize waste and ensure availability of food supplies.
- Implemented staff training programs to enhance service efficiency and improve customer satisfaction.
- Coordinated menu planning in alignment with nutritional standards and student preferences.
- Mentored kitchen staff, fostering a collaborative environment that prioritized teamwork and accountability.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Analyze daily financial statements, balance statements and reimbursable meals.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
Education
High School Diploma -
LOPEZ HIGH SCHOOL
Brownsville, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Maximus Federal Services
10.2025 - Current
EARLY CHILDCARE DIRECTOR
Beautiful Beginnings Daycare
10.2023 - 09.2025
Cafeteria Manager
IDEA Public Schools
07.2006 - 06.2023
High School Diploma -
LOPEZ HIGH SCHOOL