Ana Luna Padron
Cypress,TX
Summary
Meticulous Cleaner - Housekeeper with good performance record maintaining clean, sanitized and tidy environments for guests and clients. Skilled at deep cleaning, dusting, and polishing. Proven history of performing with excellent work ethic and dependability.
Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Overview
25
25
years of professional experience
Work History
Custodian
Self Employed
Houston, Texas
06.2024 - Current
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Ensured that all equipment was properly stored after use.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
Food Service Worker
SLA MANAGEMENT
Cypress, Texas
03.2024 - Current
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Monitored inventory levels of food items used during meal services.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Cleaned kitchen areas, equipment and utensils.
- Performed opening and closing duties as assigned by management.
- Ensured that all foods were prepared according to health department regulations.
Associate
Deseret Industries Thrift Store
Houston, TX
04.2023 - 10.2023
- Processed takeout orders quickly to ensure timely delivery of meals.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Informed customers about daily specials in an engaging manner.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Trained new associates on store operations, policies, and procedures.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Prepared merchandise for purchase or rental.
Assistant Manager
Wendys Restaurant
Houston, TX
04.1999 - 10.2023
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) -
Tecnológico De Ciudad Madero
Ciudad Madero MexicoSkills
- Excellent communication skills
- Customer Service
- Cleaning and sanitizing
- Customer service-focused
Timeline
Custodian
Self Employed
06.2024 - Current
Food Service Worker
SLA MANAGEMENT
03.2024 - Current
Associate
Deseret Industries Thrift Store
04.2023 - 10.2023
Assistant Manager
Wendys Restaurant
04.1999 - 10.2023
Some College (No Degree) -
Tecnológico De Ciudad Madero