Veronica Vazquez
Covina,CA
Summary
To obtain a position as a School Office Assistant within your organization, utilizing the 20 years of experience with superb customer service/front desk skills; dedication to quality work; strong prioritizing and organizing skills; flexible and can adapt to many types of work environments.
Bilingual English and Spanish: fluent in speech, reading, and writing
Overview
26
26
years of professional experience
Work History
Custodian
West Covina Unified School District
West Covina, CA
10.2022 - Current
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
Nutrition Assistant
West Covina Unified School District
West Covina, CA
10.2021 - 10.2022
- Maintained a clean and organized work area while preparing meals according to dietary plans.
- Greet and Counseled clients on selecting appropriate foods based on their medical allergies.
- Processed payments from clients/students and generated daily reports
- Assisted kitchen manager with any special requests
Patient Service Representative II
Scripps Coastal Medical Center
Chula Vista, CA
04.2003 - 03.2016
- Performed administrative duties such as typing, filing, and maintaining records, or reports.
- Provided helpful assistance by anticipating and responding to the needs of patients and their family members.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Facilitated patient registration, verifying all required documentation was collected and filed properly.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Collaborated with clinical and administrative staff to meet patient needs.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Answering Service Attendant
Scripps Clinic Torrey Pines
La Jolla, CA
04.1998 - 04.2003
- Transfer incoming calls to appropriate personnel or departments.
- Appropriately manage high-volume call center
- Served as a liaison between on-call physicians
- Entered notes into the database for each call received.
- Connect patients to on-call duty physicians for post-surgery questions or concerns.
- Assisted with training new employees on answering service procedures.
Education
Some College (No Degree) - Child Development
San Gabriel Valley Regional Occupational Program
West Covina, CASome College (No Degree) - Computer Support Specialist
Southwest College
San Diego, CASome College (No Degree) - Dealing with Difficult Patients
Cuyamaca College
El Cajon, CASkills
- Customer Service Specialist
- Type 40 wpm
- Front Desk Receptionist
- Filed Patient Records
- Scheduled Appointments
- Problem-Solving /Conflict Resolution
- Excellent communication skills
- Team Collaboration
- Multi-line phone system
- Time Management
- Microsoft Word-Excel-Outlook
- Excellent communication skills
- Responsible and Dependable
- Policy and Procedure Enforcement
Professional Acknowledgments
- Scripps Coastal Medical Center, Eastlake, CA, 15 Years of Exceptional Customer Service
- Scripps Coastal Medical Center, Eastlake, CA, Bravo Excel Certificates for Patient Satisfaction Surveys: For Active Listening, Problem Solving and Follow Through
Languages
Spanish
Professional
English
Full Professional
References
References available upon request.
Timeline
Custodian
West Covina Unified School District
10.2022 - Current
Nutrition Assistant
West Covina Unified School District
10.2021 - 10.2022
Patient Service Representative II
Scripps Coastal Medical Center
04.2003 - 03.2016
Answering Service Attendant
Scripps Clinic Torrey Pines
04.1998 - 04.2003
Some College (No Degree) - Child Development
San Gabriel Valley Regional Occupational Program
Some College (No Degree) - Computer Support Specialist
Southwest College
Some College (No Degree) - Dealing with Difficult Patients
Cuyamaca College
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