Overview
Work History
Education
Skills
Work Availability
Interests
Timeline
BusinessAnalyst
Bec Johnson

Bec Johnson

Customer Service Specialist
Lubbock,TX

Overview

10
10
years of professional experience

Work History

Supply Agent Specialist

Visual Edge IT
07.2022 - Current
  • Outstanding call center customer service, telephonically and electronically
  • Skillfully and accurately generate supply orders for contracted customers through phone calls and ticketing system
  • Efficiently resolve escalated customer issues
  • Complimented daily by customers and management for excellent customer service and enthusiasm.

Smart Center Coordinator

Visual Edge IT
01.2021 - 07.2022
  • Exceptional customer relations and communication, telephonically and electronically
  • Proficiently and accurately entered and distributed service calls for technicians
  • Complimented daily by management for outstanding customer service.

Billing Coordinator

Visual Edge IT
03.2018 - 01.2021
  • Proficient in high-volume Billing department
  • Exceptional customer relations and communication, telephonically and electronically
  • Efficiently resolved billing issues for customers, sales reps and various in-house departments
  • Complimented by management for ability to satisfy even the most difficult customer and at the same time, meet company goals
  • Excellent with time management to generate and distribute thousands of contract invoices each month.

Accounting Specialist

South Plains Biomedical Services
10.2014 - 04.2017
  • Exceeded expectation in high-volume Accounts Receivable/Billing department
  • Demonstrated proficiencies in telephone and electronic communication for debt collection and problem solving
  • Consistently praised by management for exceptional customer service and satisfaction
  • Worked diligently with many location managers across the country to assist in the transition from a paper system to an IT software system
  • Successfully trained several new accounting employees during my employment.

Education

Associates of Arts in Business Administration with Honors -

Eastern New Mexico University
01.2009

Associates of Arts in University Studies with Honors -

Eastern New Mexico University
01.2006

Skills

  • Customer Service Specialist
  • Supply Agent Specialist
  • Complaint Resolution
  • Problem Solving
  • Call Center
  • Office Management
  • Executive & Administrative Support
  • Billing
  • Filing
  • Database & Records Management
  • Telephone & Front Desk Reception
  • Reports & Spreadsheets
  • Data Entry
  • Payment Collection & Application
  • Word
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • E-Automate
  • Office Mate
  • EKM
  • Crystal
  • Great Plains
  • Mainspring
  • Epicor
  • XSM
  • FreshDesk
  • PrintSolv
  • Critical Thinking
  • Customer Needs Determination
  • Customer Service Specialist
  • Problem-Solving Skills
  • Information Documentation
  • Strong Communication Abilities
  • Time Management
  • Business Correspondence
  • Microsoft Office
  • Ensuring Customer Satisfaction
  • Clear Communication
  • Organizational Skills
  • Recordkeeping Proficiency
  • Polite Communication Skills
  • Interviews and Evaluations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Writing novels

Travel

Singing

Movies

Reading

Listening to the elderly tell their stories

Timeline

Supply Agent Specialist

Visual Edge IT
07.2022 - Current

Smart Center Coordinator

Visual Edge IT
01.2021 - 07.2022

Billing Coordinator

Visual Edge IT
03.2018 - 01.2021

Accounting Specialist

South Plains Biomedical Services
10.2014 - 04.2017

Associates of Arts in Business Administration with Honors -

Eastern New Mexico University

Associates of Arts in University Studies with Honors -

Eastern New Mexico University

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Bec JohnsonCustomer Service Specialist