Bec Johnson
Lubbock,TX
Overview
10
10
years of professional experience
Work History
Supply Agent Specialist
Visual Edge IT
07.2022 - Current
- Outstanding call center customer service, telephonically and electronically
- Skillfully and accurately generate supply orders for contracted customers through phone calls and ticketing system
- Efficiently resolve escalated customer issues
- Complimented daily by customers and management for excellent customer service and enthusiasm.
Smart Center Coordinator
Visual Edge IT
01.2021 - 07.2022
- Exceptional customer relations and communication, telephonically and electronically
- Proficiently and accurately entered and distributed service calls for technicians
- Complimented daily by management for outstanding customer service.
Billing Coordinator
Visual Edge IT
03.2018 - 01.2021
- Proficient in high-volume Billing department
- Exceptional customer relations and communication, telephonically and electronically
- Efficiently resolved billing issues for customers, sales reps and various in-house departments
- Complimented by management for ability to satisfy even the most difficult customer and at the same time, meet company goals
- Excellent with time management to generate and distribute thousands of contract invoices each month.
Accounting Specialist
South Plains Biomedical Services
10.2014 - 04.2017
- Exceeded expectation in high-volume Accounts Receivable/Billing department
- Demonstrated proficiencies in telephone and electronic communication for debt collection and problem solving
- Consistently praised by management for exceptional customer service and satisfaction
- Worked diligently with many location managers across the country to assist in the transition from a paper system to an IT software system
- Successfully trained several new accounting employees during my employment.
Education
Associates of Arts in Business Administration with Honors -
Eastern New Mexico University
Roswell, NM01.2009
Associates of Arts in University Studies with Honors -
Eastern New Mexico University
Roswell, NM01.2006
Skills
- Customer Service Specialist
- Supply Agent Specialist
- Complaint Resolution
- Problem Solving
- Call Center
- Office Management
- Executive & Administrative Support
- Billing
- Filing
- Database & Records Management
- Telephone & Front Desk Reception
- Reports & Spreadsheets
- Data Entry
- Payment Collection & Application
- Word
- Excel
- PowerPoint
- Access
- Outlook
- E-Automate
- Office Mate
- EKM
- Crystal
- Great Plains
- Mainspring
- Epicor
- XSM
- FreshDesk
- PrintSolv
References
- Michael Westerman, Remote Services Director, Visual Edge IT, 888-814-3114 x 35660, Mwesterman@visualedgeit.com
- Sabbath Calderilla, Smart Center Supplies Agent, Visual Edge IT, 909-368-4337, Scalderilla@visualedgeit.com
- Amy Roberts, Administration Specialist, Visual Edge IT, 940-867-7290, Aroberts@visualedgeit.com
- Renee Payne, Sales Support Specialist, Visual Edge IT, 806-776-3130, Rpayne@visualedgeit.com
- Gayle Drennan, Accounts Receivable Specialist, Visual Edge IT, 806-776-3110, Gdrennan@visualedgeit.com
Timeline
Supply Agent Specialist
Visual Edge IT
07.2022 - Current
Smart Center Coordinator
Visual Edge IT
01.2021 - 07.2022
Billing Coordinator
Visual Edge IT
03.2018 - 01.2021
Accounting Specialist
South Plains Biomedical Services
10.2014 - 04.2017
Associates of Arts in Business Administration with Honors -
Eastern New Mexico University
Associates of Arts in University Studies with Honors -
Eastern New Mexico University