Overview
Work History
Education
Skills
References
Timeline
Generic

Bec Johnson

Lubbock,TX

Overview

10
10
years of professional experience

Work History

Supply Agent Specialist

Visual Edge IT
07.2022 - Current
  • Outstanding call center customer service, telephonically and electronically
  • Skillfully and accurately generate supply orders for contracted customers through phone calls and ticketing system
  • Efficiently resolve escalated customer issues
  • Complimented daily by customers and management for excellent customer service and enthusiasm.

Smart Center Coordinator

Visual Edge IT
01.2021 - 07.2022
  • Exceptional customer relations and communication, telephonically and electronically
  • Proficiently and accurately entered and distributed service calls for technicians
  • Complimented daily by management for outstanding customer service.

Billing Coordinator

Visual Edge IT
03.2018 - 01.2021
  • Proficient in high-volume Billing department
  • Exceptional customer relations and communication, telephonically and electronically
  • Efficiently resolved billing issues for customers, sales reps and various in-house departments
  • Complimented by management for ability to satisfy even the most difficult customer and at the same time, meet company goals
  • Excellent with time management to generate and distribute thousands of contract invoices each month.

Accounting Specialist

South Plains Biomedical Services
10.2014 - 04.2017
  • Exceeded expectation in high-volume Accounts Receivable/Billing department
  • Demonstrated proficiencies in telephone and electronic communication for debt collection and problem solving
  • Consistently praised by management for exceptional customer service and satisfaction
  • Worked diligently with many location managers across the country to assist in the transition from a paper system to an IT software system
  • Successfully trained several new accounting employees during my employment.

Education

Associates of Arts in Business Administration with Honors -

Eastern New Mexico University
Roswell, NM
01.2009

Associates of Arts in University Studies with Honors -

Eastern New Mexico University
Roswell, NM
01.2006

Skills

  • Customer Service Specialist
  • Supply Agent Specialist
  • Complaint Resolution
  • Problem Solving
  • Call Center
  • Office Management
  • Executive & Administrative Support
  • Billing
  • Filing
  • Database & Records Management
  • Telephone & Front Desk Reception
  • Reports & Spreadsheets
  • Data Entry
  • Payment Collection & Application
  • Word
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • E-Automate
  • Office Mate
  • EKM
  • Crystal
  • Great Plains
  • Mainspring
  • Epicor
  • XSM
  • FreshDesk
  • PrintSolv

References

  • Michael Westerman, Remote Services Director, Visual Edge IT, 888-814-3114 x 35660, Mwesterman@visualedgeit.com
  • Sabbath Calderilla, Smart Center Supplies Agent, Visual Edge IT, 909-368-4337, Scalderilla@visualedgeit.com
  • Amy Roberts, Administration Specialist, Visual Edge IT, 940-867-7290, Aroberts@visualedgeit.com
  • Renee Payne, Sales Support Specialist, Visual Edge IT, 806-776-3130, Rpayne@visualedgeit.com
  • Gayle Drennan, Accounts Receivable Specialist, Visual Edge IT, 806-776-3110, Gdrennan@visualedgeit.com

Timeline

Supply Agent Specialist

Visual Edge IT
07.2022 - Current

Smart Center Coordinator

Visual Edge IT
01.2021 - 07.2022

Billing Coordinator

Visual Edge IT
03.2018 - 01.2021

Accounting Specialist

South Plains Biomedical Services
10.2014 - 04.2017

Associates of Arts in Business Administration with Honors -

Eastern New Mexico University

Associates of Arts in University Studies with Honors -

Eastern New Mexico University

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Bec Johnson