Ana-Lycia Pena
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
4
4
years of professional experience
Work History
Bartender
GrillSmith
10.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender/Cocktail Server
Seminole Hard Rock Casino And Hotel
04.2021 - 10.2023
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Millers Ale House
11.2019 - 04.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Accounting
State College of Florida, Manatee-Sarasota
Bradenton, FLHigh School Diploma -
Mountain View High School
Centreville, VA06.2013
Skills
- Basic accounting
- Liquor, beer, and wine knowledge
- Highly reliable
- Engaging personality
- Customer Service
- Food Service
Timeline
Bartender
GrillSmith
10.2023 - Current
Bartender/Cocktail Server
Seminole Hard Rock Casino And Hotel
04.2021 - 10.2023
Bartender
Millers Ale House
11.2019 - 04.2021
Accounting
State College of Florida, Manatee-Sarasota
High School Diploma -
Mountain View High School
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