ANA MALDONADO
Avondale,AZ
Summary
Over 5 years of customer service experience, demonstrating a strong work ethic and commitment to excellence. Proven ability to work effectively both independently and collaboratively within teams. Skilled in resolving customer issues and enhancing satisfaction through effective communication and problem-solving. Consistently recognized for delivering high-quality service and achieving performance targets.
Overview
10
10
years of professional experience
Work History
Fraud Service Specialist
Bank of America
11.2023 - Current
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Assisted customers with account management, transactions, and digital banking solutions.
- Educated clients on financial products and services to enhance their banking experience.
- Collaborated with team members to streamline processes for improved operational efficiency.
- Implemented best practices in compliance and risk management to ensure regulatory adherence.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
Credit Card Collections
Target
06.2021 - 05.2023
- Programs worked with; Tsys, Certegy/Axis, Base24, Avaya oneX.
- Expert in the art of language
- Great call handling and de-escalations
- Processed payments
- Collected outstanding payment
Customer Service
Colados Coffee
12.2019 - 03.2021
- Greet and welcome customers to the venue.
- Maintain all common areas sanitized and cleaned.
- Cash handling
- Prepare/serve food and drinks in accordance with health codes and café standards
Cook
American Sports Center
08.2018 - 05.2019
- Maintained appropriate temperatures ensuring quality and freshness
- Made sure all kitchen equipment were in proper condition and properly sanitized
- Handled multiple orders at once, organizing and prioritizing orders as they were received
- Rotated stock and supplies regularly making sure that preparations were ready for the next shift
Petition Circulator
Lincoln
04.2018 - 06.2018
- Obtained signatures for the petition at hand
- Maintain and Protected confidential information
- Encouraged customers to go out and vote, and registered them to vote
- Informed residents about candidates running for elections and petitions that were out for signatures
Cashier
Water & Ice Store
08.2016 - 07.2017
- Interacted with customers
- Assisted customers in the selection of products
- Collected payments and obtained receipts for goods
- Maintained contact and followed up on problems that required special handling
Education
High School diploma - undefined
Skills
- Reliability and punctuality
- Self-driven
- High productivity
- Collaborative teamwork
- Concentration skills
- Bilingual proficiency (Spanish/English)
- Fundamental ASL knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fraud Service Specialist
Bank of America
11.2023 - Current
Credit Card Collections
Target
06.2021 - 05.2023
Customer Service
Colados Coffee
12.2019 - 03.2021
Cook
American Sports Center
08.2018 - 05.2019
Petition Circulator
Lincoln
04.2018 - 06.2018
Cashier
Water & Ice Store
08.2016 - 07.2017