Caleb Corso
Ellsworth
Summary
Dynamic Fraud Service Specialist at Bank of America, recognized for enhancing customer satisfaction through effective issue resolution and exceptional service quality. Skilled in client retention strategies and cross-functional coordination, consistently exceeding performance metrics while optimizing workload management. Proven ability to maintain a professional demeanor under pressure, driving productivity and client loyalty.
Overview
1
1
year of professional experience
Work History
Fraud Service Specialist
Bank of America
03.2023 - 07.2024
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Education
David Crockett High School
Telford, TN05.2023
Skills
- Client retention strategies
- Cross-functional coordination
- Clerical support
- Professional telephone demeanor
Timeline
Fraud Service Specialist
Bank of America
03.2023 - 07.2024
David Crockett High School
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