ANA MARÍA GARCÍA ARAUJO
Dallas,TX
Summary
Highly qualified, tenacious, and accomplished professional with extensive experience in customer service, administrative support, and clerical operations. Demonstrates strong ability to plan, coordinate, and execute client services and administrative tasks that enhance efficiency and productivity. Proven capacity to prioritize multiple responsibilities simultaneously while maintaining accuracy and professionalism. Committed to applying established skills to support organizational growth through consistent, effective performance.
Experienced educator with a strong background in bilingual instruction and child development. Skilled in fostering inclusive and engaging learning environment, adept at tailoring lessons to meet diverse student needs. Strong collaborator focused on achieving educational goals and adapting to evolving classroom dynamics. Recognized for building positive relationships with students, parents, and colleagues to drive academic success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Second Grade Bilingual Teacher
Seabourn Elementary School, Mesquite ISD
01.2022 - Current
- Provide bilingual instruction to second grade students in English and Spanish.
- Support academic development, classroom management, and student engagement.
Workforce Specialist
NCWorks Career Center, Gastonia
01.2018 - 01.2019
- Assisted clients with employment services, documentation, and career readiness.
- Maintained accurate records and delivered public service support.
Library Assistant
Stanley / Mount Holly Branch Library
01.2016 - 01.2018
- Assisted patrons with library materials, research, and online resources.
- Supported daily circulation operations and community programs.
Reader / Evaluator
Measurement Inc.
01.2017 - 01.2017
- Evaluated 5th grade mathematics assessments using standardized scoring rubrics.
- Smarter Grade 5 Math Project
Reader / Evaluator
Measurement Inc.
01.2016 - 01.2016
- Scored English I reading and writing assessments.
- Texas STAAR Scoring
Badger Scorer
ETS, Remote (USA)
01.2016 - 01.2016
- Evaluated CAASPP Math assessments (11th grade).
- Scored written responses, essays, and performance-based assessments.
Ad Creative Rater
ZeroChaos
01.2015 - 01.2016
- Reviewed and reported on visual quality and content accuracy of web advertisements.
Reader / Evaluator
Measurement Inc.
01.2015 - 01.2015
- Evaluated English I reading and writing assessments.
- Scored essays and constructed-response items across multiple subjects.
- Texas STAAR Scoring
Badger Scorer
ETS, Remote (USA)
01.2015 - 01.2015
- Evaluated CAASPP assessments for Math (Grades 3–12).
- Assessed written, spoken, and portfolio-based student responses.
Telemarketer / Customer Service Representative
Telecable S.A., Asturias, Spain
01.2012 - 01.2014
- Handled inbound calls using approved scripts.
- Delivered high-quality customer service and resolved inquiries efficiently.
- Researched customer concerns and provided accurate solutions.
Librarian Aide
Municipal Library (Government Administration), Asturias, Spain
01.2009 - 01.2010
- Supported circulation desk operations and library services.
- Assisted patrons with research, technology access, and online resources.
- Helped with outreach programs, supplies, and volunteer coordination.
Librarian I
FACC Asturiana Federation of Councils, Asturias, Spain
01.2006 - 01.2007
- Managed full computerization of library materials.
- Oversaw daily library operations, including opening, closing, and circulation.
- Assisted users with research and information services.
Document Preparation Specialist
Rodalca S.L., Madrid, Spain
01.2005 - 01.2006
- Conducted information searches and prepared customized documentation reports.
- Supplemented reports with data on positioning, audience reach, and ROI.
Document Preparation Specialist
Vodafone, Madrid, Spain
01.2003 - 01.2006
- Provided customer service support using approved scripting.
- Ensured accurate documentation and high-quality client assistance.
Education
No Degree - Teacher Certi
Teachworthy
Online01.2008
Undergraduate Degree - Librarianship & Documentation
Complutense University of Madrid
Spain01.2006
Bachelor of Arts - Double Major in History & Geography
University of Oviedo
Asturias, Spain01.1997
Skills
- Positive, mature, and professional attitude
- Commitment to self-development and continuous improvement
- Strong motivation and adaptability in diverse environments
- Excellent initiative, organization, and attention to detail
- Customer relations and problem resolution
- Customer Service & Client Satisfaction
- Sales & Marketing
- Business Management & Development
- Problem Analysis & Resolution
- Microsoft Office & CRM Database Applications
- Telemarketing
- Case Management
- Valid Driver’s License
Certification
EC6 Core Bilingual Teacher Certification
LANGUAGES
Spanish: Native
English: Fluent
Timeline
Second Grade Bilingual Teacher
Seabourn Elementary School, Mesquite ISD
01.2022 - Current
Workforce Specialist
NCWorks Career Center, Gastonia
01.2018 - 01.2019
Reader / Evaluator
Measurement Inc.
01.2017 - 01.2017
Library Assistant
Stanley / Mount Holly Branch Library
01.2016 - 01.2018
Reader / Evaluator
Measurement Inc.
01.2016 - 01.2016
Badger Scorer
ETS, Remote (USA)
01.2016 - 01.2016
Ad Creative Rater
ZeroChaos
01.2015 - 01.2016
Reader / Evaluator
Measurement Inc.
01.2015 - 01.2015
Badger Scorer
ETS, Remote (USA)
01.2015 - 01.2015
Telemarketer / Customer Service Representative
Telecable S.A., Asturias, Spain
01.2012 - 01.2014
Librarian Aide
Municipal Library (Government Administration), Asturias, Spain
01.2009 - 01.2010
Librarian I
FACC Asturiana Federation of Councils, Asturias, Spain
01.2006 - 01.2007
Document Preparation Specialist
Rodalca S.L., Madrid, Spain
01.2005 - 01.2006
Document Preparation Specialist
Vodafone, Madrid, Spain
01.2003 - 01.2006
Undergraduate Degree - Librarianship & Documentation
Complutense University of Madrid
Bachelor of Arts - Double Major in History & Geography
University of Oviedo
No Degree - Teacher Certi
Teachworthy