Overview
Work History
Education
Skills
Languages
Timeline
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ANA MARIA ORTIZ BONILLA

Kissimmee,Florida

Overview

6
6
years of professional experience

Work History

Server

Friendlys
04.2024 - Current
  • Greet guests warmly and provide excellent customer service, ensuring a positive dining experience.
  • Accurately take food and beverage orders from guests and enter them into the point-of-sale system.
  • Have thorough knowledge of the menu, including daily specials, ingredients, and preparation methods, and be able to make recommendations to guests.
  • Deliver food and beverages to guests in a timely and professional manner, ensuring proper presentation and temperature.
  • Monitor tables to anticipate guest needs, refill drinks, clear empty dishes, and replace utensils as necessary.
  • Address any guest complaints or concerns promptly and effectively, escalating issues to management when necessary.
  • Handle cash and credit card transactions, provide accurate change, and ensure the accuracy of the guest's bill.
  • Maintain cleanliness and organization of the dining area, including tables, chairs, and floors.
  • Work closely with kitchen staff, bartenders, and other servers to ensure efficient and smooth service.
  • Follow all health and safety regulations, including proper food handling and sanitation procedures.
  • Promote additional items such as appetizers, desserts, and beverages to enhance the guest's dining experience and increase sales.

Passenger Agent

AVIANCA-TRIANGLE SERVICES
05.2024 - 08.2024
  • Provide exceptional customer service to passengers, answering inquiries and resolving issues promptly and efficiently.
  • Assist passengers with the check-in process, ensuring proper documentation and adherence to airline policies. Facilitate boarding procedures, verifying boarding passes and directing passengers.
  • Assist with the tagging, handling, and processing of passenger baggage, ensuring it meets airline regulations and is delivered to the correct destination.
  • Provide accurate and timely information regarding flight schedules, delays, cancellations, and gate changes to passengers.
  • Offer support to passengers with special needs, including the elderly, disabled, and unaccompanied minors, ensuring their comfort and safety.
  • Assist passengers with purchasing, changing, and upgrading tickets, and handle fare calculations and refunds.
  • Security Compliance: Ensure passengers comply with security protocols, including verifying identification and conducting necessary screenings.
  • Manage and resolve conflicts or complaints from passengers in a professional and courteous manner.
  • Work closely with other airport staff, including ground crew, security personnel, and flight attendants, to ensure smooth operations.
  • Maintain accurate records and reports related to passenger services, incidents, and operational issues.

Finance Manager

TASTY MEDIA LATIN AMERICA
03.2019 - Current
  • Project Management
  • Budget Management, P&L Analyst
  • Project Planning and Scheduling, Budgeting and Cost Control
  • Communication Skills, Reporting to Board and CFO, Project Management Tools, Technical Proficiency, Contract Management, Critical Thinking and Problem-Solving
  • Financial projections
  • Work hand in hand with Deloitte for Internal Consultancy about Corporate Governance
  • Interface with internal business partners and external vendors to ensure network procedures
  • Support the General Manager in the execution of strategic functions related to media and events procedures and operations on Rolling Stone en Español and Playboy
  • Revenues Analyst.
  • Forecasted financial initiatives detailing annual and long-term objectives.
  • Utilized KPIs to assess positive and negative trends and support business decisions.
  • Conducted risk management analysis for potential business investments.

Seating Hostess

Disney
01.2024 - 04.2024
  • Took reservations by phone and in person, providing helpful, accurate responses to inquiries.
  • Moved and arranged tables, chairs, and settings and organized seating for groups with special needs.
  • Coordinated efforts of waitstaff to balance workload between all bar and restaurant sections.
  • Communicated with patrons to determine seating needs and preferences to escort to tables.
  • Met goals for fast table turnaround and low customer wait times by controlling guest flow.
  • Supported server efficiency, introducing guests to server and taking drink orders.
  • Anticipated guest needs for personalized and seamless service.
  • Server assistance.

Bakery Worker

Sam’s Club
08.2023 - 03.2024
  • Packaged freshly packed goods such as bread, cookies, pastries, and muffins for sale.
  • Promoted bakery fare with proper signage and rotated products to maintain freshness for optimal salability.
  • Assisted with baking and decorating work to meet bakery demand.
  • Received, inspected and stored daily bakery shipments.
  • Packaged, priced and labeled products to ready items for sale.
  • Delivered exceptional service to every customer with unique baked goods needs.
  • Unpacked freezer items in preparation of baking, decorating and direct sales.

Package Handler

Fedex Ground
06.2023 - 09.2023
  • Achieved daily performance targets, working quickly to process shipments and meet customer demands.
  • Maintained team efficiency with well-organized storage, staging, and shipment areas.
  • Moved packages of all sizes by hand or with equipment such as forklifts and pallet jacks.
  • Stacked and moved pallets to proper storage area.

Breakfast Attendant

Hampton Inn & Suites
05.2022 - 05.2023
  • Prepared for 150+ guests each day by setting up self-service bars and counters.
  • Prepared and served breakfast items for hotel guests daily.
  • Monitored inventory levels of food items and reported low stock to management.
  • Communicated frequently with front desk staff on any late check-outs requiring extended breakfast service times.
  • Set up drink stations for water, juice, and milk.
  • Greeted guests with friendly smile and provided excellent customer service.
  • Set up tables, chairs, and utensils in dining area before guest arrival.
  • Washed dishes, utensils, cookware, trays, and other kitchen tools using commercial dishwasher or handwashing methods.
  • Backed up hostess with swift bussing and table resetting for new guests.
  • Supported servers by refilling drinks, retrieving items, and restocking service stations.

Server

Greco Restaurant
02.2021 - 10.2021
  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
  • Adhered to all safety, sanitization, and food handling guidelines and regulations.
  • Offered information on new menu items, seasonal and daily specials, and pairings.
  • Followed safety, sanitization and food handling guidelines.
  • Entered orders into computer system to coordinate with kitchen staff.
  • Delivered food and beverages promptly to customers.
  • Supported bussers with table-cleaning during high-volume shifts.
  • Trained new servers in company policies, guest service standards and best practices.

Professional in Practice

DAVIVIENDA
01.2021 - 07.2021
  • Implementation of agile and innovation methodologies: Design thinking, SIT and Scrum
  • Context, trends, and user research
  • Ideation and conceptualization processes
  • Prototyping of different levels of fidelity
  • User validations and quantitative and qualitative analysis
  • Business Models.

Education

Bachelor Of Economics - Economics

Pontificia Universidad Javeriana
Colombia
05.2021

Skills

  • Excel
  • Figma
  • Photoshop
  • Power BI
  • Scrum
  • Financial Management
  • Performance Analysis
  • Financial Modeling
  • Strategic Planning
  • Business Forecasting
  • KPI Management
  • Customer Satisfaction
  • Data Analysis
  • Work Planning
  • Customer service
  • Leadership

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Passenger Agent

AVIANCA-TRIANGLE SERVICES
05.2024 - 08.2024

Server

Friendlys
04.2024 - Current

Seating Hostess

Disney
01.2024 - 04.2024

Bakery Worker

Sam’s Club
08.2023 - 03.2024

Package Handler

Fedex Ground
06.2023 - 09.2023

Breakfast Attendant

Hampton Inn & Suites
05.2022 - 05.2023

Server

Greco Restaurant
02.2021 - 10.2021

Professional in Practice

DAVIVIENDA
01.2021 - 07.2021

Finance Manager

TASTY MEDIA LATIN AMERICA
03.2019 - Current

Bachelor Of Economics - Economics

Pontificia Universidad Javeriana

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ANA MARIA ORTIZ BONILLA