Michael Whitaker
Kissimmee,Florida
Summary
Dynamic professional with a proven track record at Walmart and Diamond Resorts, excelling in customer service and sales strategy. Adept at identifying customer needs and enhancing purchasing experiences, leveraging strong product knowledge and effective communication skills to drive revenue growth. Committed to maintaining high standards and fostering positive customer relationships.
Overview
12
12
years of professional experience
Work History
Stocker
Walmart
Kissimmee, FL
06.2025 - Current
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
- Inspected stock for damage or defects and reported issues to management.
- Maintained accurate inventory levels through regular stock checks.
- Assisted with store displays and window dressing as needed.
Security Field Supervisor
Champion National Security
Chicago, Illinois
02.2019 - 04.2022
- Develop emergency response plans to respond quickly and effectively in case of an incident.
- Enforce security policies and procedures in order to maintain a safe environment for staff and visitors.
- Train new employees on proper security protocols, including access control systems, CCTV monitoring.
- Conduct regular site inspections to identify potential safety or security risks.
- Investigate suspicious activity and document findings with detailed reports.
- Manage the scheduling of security guards for assigned shifts; ensuring adequate coverage at all times.
- Maintain accurate records of all incidents reported by security personnel.
Inbound Sales Representative
Diamond Resorts
Las Vegas, NV
03.2013 - 06.2015
- Participated in regular training sessions on sales techniques and best practices.
- Built strong relationships with customers through excellent service delivery.
- Identified customer needs and recommended products accordingly.
- Provided accurate information regarding product features, pricing and availability.
- Applied good listening skills to determine customer preferences and financial limits.
- Improved overall customer purchasing experiences to promote steady revenue.
Education
High School Diploma -
Jefferson High School
North Las Vegas, NV03-2008
Skills
- Sales strategy
- Product knowledge
- Customer service
- Problem solving
- Positive attitude
- Effective communication
- Customer assistance
Timeline
Stocker
Walmart
06.2025 - Current
Security Field Supervisor
Champion National Security
02.2019 - 04.2022
Inbound Sales Representative
Diamond Resorts
03.2013 - 06.2015
High School Diploma -
Jefferson High School
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