Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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ANA MARIA ORTIZ BONILLA

Kissimmee,Florida

Summary

Strategic finance professional with expertise in financial management, analysis, and corporate governance, skilled in Excel, Power BI, and financial modeling. Proven track record in budget management and performance analysis to support strategic decision-making. Ready to leverage analytical skills and experience to excel as an Economist in a dynamic environment.

Overview

6
6
years of professional experience

Work History

Passenger Service Agent

Alaska Airlines - Menzies Aviation
05.2025 - Current
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.

FINANCE MANAGER

TASTY MEDIA LATIN AMERICA
03.2019 - Current
  • Project Management
  • Budget Management, P&L Analyst
  • Project Planning and Scheduling, Budgeting and Cost Control
  • Communication Skills, Reporting to Board and CFO, Project Management Tools, Technical Proficiency, Contract Management, Critical Thinking and Problem-Solving
  • Financial projections
  • Work hand in hand with Deloitte for Internal Consultancy about Corporate Governance
  • Interface with internal business partners and external vendors to ensure network procedures
  • Support the General Manager in the execution of strategic functions related to media and events procedures and operations on Rolling Stone en Español and Playboy
  • Revenues Analyst.
  • Forecasted financial initiatives detailing annual and long-term objectives.
  • Utilized KPIs to assess positive and negative trends and support business decisions.
  • Conducted risk management analysis for potential business investments.

PASSENGER SERVICE AGENT

AVIANCA–TRIANGLE SERVICES
05.2024 - 08.2024
  • Provide exceptional customer service to passengers, answering inquiries and resolving issues promptly and efficiently.
  • Assist passengers with the check-in process, ensuring proper documentation and adherence to airline policies.
  • Facilitate boarding procedures, verifying boarding passes and directing passengers.
  • Assist with the tagging, handling, and processing of passenger baggage, ensuring it meets airline regulations and is delivered to the correct destination.
  • Provide accurate and timely information regarding flight schedules, delays, cancellations, and gate changes to passengers.
  • Offer support to passengers with special needs, including the elderly, disabled, and unaccompanied minors, ensuring their comfort and safety.
  • Assist passengers with purchasing, changing, and upgrading tickets, and handle fare calculations and refunds.
  • Security Compliance: Ensure passengers comply with security protocols, including verifying identification and conducting necessary screenings.
  • Manage and resolve conflicts or complaints from passengers in a professional and courteous manner.
  • Work closely with other airport staff, including ground crew, security personnel, and flight attendants, to ensure smooth operations.
  • Maintain accurate records and reports related to passenger services, incidents, and operational issues.

PROFESSIONAL IN PRACTICE

DAVIVIENDA
01.2021 - 07.2021
  • Agile iteration on product designs: Conducted rapid iterations on product designs, ensuring constant and efficient evolution.
  • Worked closely with peers to define and maintain a consistent, commercial-grade experience, contributing to the style and aesthetic of reusable components and tools.
  • Led and conducted comprehensive reviews of interfaces throughout the platform, identifying design opportunities and ensuring consistency and visual quality.
  • Implementation of agile and innovation methodologies: Design thinking, SIT and Scrum
  • Context, trends, and user research
  • Ideation and conceptualization processes
  • UX/UI Prototyping
  • User validations and quantitative and qualitative analysis
  • Business Models.

INTERN – VICE-PRESIDENCY OF INNOVATION

SEGUROS BOLIVAR
07.2020 - 01.2021
  • Agile iteration on product designs: Conducted rapid iterations on product designs, ensuring constant and efficient evolution.
  • Worked closely with peers to define and maintain a consistent, commercial-grade experience, contributing to the style and aesthetic of reusable components and tools.
  • Led and conducted comprehensive reviews of interfaces throughout the platform, identifying design opportunities and ensuring consistency and visual quality.
  • Implementation of agile and innovation methodologies: Design thinking, SIT and Scrum
  • Context, trends, and user research
  • Ideation and conceptualization processes
  • UX/UI Prototyping
  • User validations and quantitative and qualitative analysis
  • Business Models.

Education

Economist -

Pontificia Universidad Javeriana
03.2021

Skills

  • Excel
  • Figma
  • Stata
  • Photoshop
  • Power BI
  • Scrum
  • Financial Management
  • Performance Analysis
  • Financial Modeling
  • Customer Satisfaction
  • Data Analysis
  • Work Planning

LANGUAGES

Spanish - Native
English - Bilingual

Timeline

Passenger Service Agent

Alaska Airlines - Menzies Aviation
05.2025 - Current

PASSENGER SERVICE AGENT

AVIANCA–TRIANGLE SERVICES
05.2024 - 08.2024

PROFESSIONAL IN PRACTICE

DAVIVIENDA
01.2021 - 07.2021

INTERN – VICE-PRESIDENCY OF INNOVATION

SEGUROS BOLIVAR
07.2020 - 01.2021

FINANCE MANAGER

TASTY MEDIA LATIN AMERICA
03.2019 - Current

Economist -

Pontificia Universidad Javeriana

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ANA MARIA ORTIZ BONILLA