Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ana Maria Quevedo

Mount Vernon,NY

Summary

Strategic & Planning Analyst with 10+ years of success in delivering high-impact business strategies and cross-functional projects. Recognized for analytical rigor, project leadership, and strong client relations. Adept at data analysis, system improvement, and managing complex operations. Fluent in English and Spanish, with international experience across U.S. and Latin American markets.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Fuel Station Manager

Central Snack Mart
12.2021 - Current
  • Strengthened compliance and improved customer satisfaction ratings.
  • Increased customer satisfaction by implementing new fueling procedures and improving station cleanliness.
  • Oversaw facility maintenance, ensuring equipment was in good working order and minimizing downtime due to repairs or malfunctions.
  • Updated pricing structures in response to fluctuating market conditions, optimizing profitability while maintaining competitiveness within the industry.
  • Developed marketing strategies to drive foot traffic and increase sales of convenience store items.
  • Maintained regulatory compliance with local, state, and federal agencies through diligent record-keeping and regular inspections.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly, minimizing waste from expired products or overstocking issues.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Optimized inventory management and pricing strategy, enhancing profitability.
  • Created financial reports and monitored KPIs to support daily operations.

Strategic Planning Analyst

Technochemicals
07.2018 - 08.2021
  • Improved strategic decision-making by conducting in-depth market research and analysis.
  • Produced corporate KPI dashboards and performance insights for leadership.
  • Led benchmarking and salary performance analyses.
  • Co-managed IT and innovation initiatives for system improvement.
  • Partnered on key strategic project launches and evaluations.
  • Facilitated successful strategy execution by monitoring key performance indicators and adjusting plans accordingly.
  • Delivered insightful competitor analyses to maintain a competitive edge in the marketplace.
  • Produced detailed and relevant reports for use in making business decisions.

Information Analyst

Technochemicals
06.2014 - 06.2018
  • Received, validate, and precessed agreements and commercial contracts according to corporate agreements and policies.
  • Prepare monthly reports on the settlements of agreements and contracts, facilitating investment analysis and decision-making for Upper Account, and Costumer Managers.
  • Analyzed commercial contracts and financial settlements.
  • Optimized reporting processes by automating routine tasks, increasing efficiency and reducing manual errors.

Client Associate, Commercial Area

Banco Caja Social
01.2010 - 01.2013
  • Maintained and updated CRM and client records.
  • Supported account opening and client education.
  • Organized marketing and client engagement events.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Increased client retention through personalized attention and excellent communication skills.
  • Facilitated new client onboarding process and investment account setup.

Education

B.A. - Management

Universidad del Valle

Skills

  • Strategic Planning & Execution
  • Data Analytics & KPI Monitoring
  • Client Relationship Management
  • Financial Reporting & Budgeting
  • System Implementation & Optimization
  • Cross-Functional Team Leadership
  • Power BI
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • MS Office 365

Certification

  • Microsoft Excel Advanced, 2014
  • ESL Advanced, 2014
  • High-Performance Sales, 2009
  • Excellence in Customer Service, 2006
  • Service & Performance Excellence Awards, 2015–2017

Languages

English (Advanced)
Spanish (Native)

Timeline

Fuel Station Manager

Central Snack Mart
12.2021 - Current

Strategic Planning Analyst

Technochemicals
07.2018 - 08.2021

Information Analyst

Technochemicals
06.2014 - 06.2018

Client Associate, Commercial Area

Banco Caja Social
01.2010 - 01.2013

B.A. - Management

Universidad del Valle

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