Ana Pelayo
Escondido,CA
Summary
Dedicated healthcare professional with extensive experience in patient care and administrative roles, notably at Vista Community Clinic and Graybill Medical Group. Excelled in insurance verification and compassionate client care, enhancing patient satisfaction. Demonstrated ability in interpreting physician orders and managing high-volume calls, significantly improving operational efficiency. Renowned for empathy and effective communication, consistently exceeding service standards.
Overview
10
10
years of professional experience
Work History
Caregiver
Cross Country Workforce Solutions
05.2024 - 10.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Backroom Coordinator
TJ Maxx, TJX Companies
10.2022 - 10.2024
- Receive, sort and sensor merchandise for sales floor
- Stocking sales floor as needed
- Training new employees as needed
- Maintained backroom organized and clean for employee safety
- Kept merchandise safe and secure prior to going to sales floor
Patient Service Representative
Vista Community Clinic
07.2021 - 10.2021
- Verified insurance eligibility and coverage for patients and entered information into Nextgen system.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Followed document protocols to safeguard confidentiality of patient records.
Communcation Center Representative
Graybilll Medical Group
03.2015 - 06.2020
- Answering a high volume of calls
- Coordinate patient flow throughout all locations
- Scheduling appointments for all locations
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
GED -
Chula Vista Adult School
1034 4th Ave, Chula Vista, CA 9191108-2014
No Degree - Diploma in Medical Assisting
UEI College
2085 Montiel Road, San Marcos, CA 9206912-2010
Skills
- Check-in coordination
- Appointment confirmation
- Insurance verifying
- Recording histories
- Interpreting physician orders
- Compassionate client care
- Direct patient care
CPR/BLS Certification
Obtained thru American Heart Association 2023
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Cross Country Workforce Solutions
05.2024 - 10.2024
Backroom Coordinator
TJ Maxx, TJX Companies
10.2022 - 10.2024
Patient Service Representative
Vista Community Clinic
07.2021 - 10.2021
Communcation Center Representative
Graybilll Medical Group
03.2015 - 06.2020
GED -
Chula Vista Adult School
No Degree - Diploma in Medical Assisting
UEI College
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