Ana Martinez
Cape Coral,FL
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Front Office Assistant
Nor-Tech Hi-Performance Boats
12.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Service Call Center Representative
Lee County Electric Cooperative (LCEC)
02.2019 - 12.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
ASSISTANT MANAGER
Dollar Tree Inc
10.2016 - 01.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
Phlebotomy Technician
Zeal Technical Institute
North Fort Myers, FL02.2024
Skills
- Customer Service
- Positive Attitude
- Dedicated Team Player
- Office Management
- Excel spreadsheets
- Clerical Support
- Quickbooks
- Spanish Fluency
- Certified in CPR
References
- References available upon request
Timeline
Front Office Assistant
Nor-Tech Hi-Performance Boats
12.2020 - Current
Customer Service Call Center Representative
Lee County Electric Cooperative (LCEC)
02.2019 - 12.2020
ASSISTANT MANAGER
Dollar Tree Inc
10.2016 - 01.2019
Phlebotomy Technician
Zeal Technical Institute
Similar Profiles
Ryan CzanstkowskiRyan Czanstkowski
HR / ENHS Manager at Advanced Marine Performance, LLC. Vexus BoatsHR / ENHS Manager at Advanced Marine Performance, LLC. Vexus Boats
Jerrel WimphrieJerrel Wimphrie
Parts Clerk at Nor-Tech BoatsParts Clerk at Nor-Tech Boats
Aaron BurdetteAaron Burdette
Supervisor/Painter/Body Work and Repair Technician at Mystic Power BoatsSupervisor/Painter/Body Work and Repair Technician at Mystic Power Boats