Ana Martinez
Las Vegas,NV
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Gen Korean BBQ
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Kept bar stocked with liquors, juices and garnishes for drinks.
SERVER
Ocean One Bar and Grill
01.2019 - 01.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Answer questions about the menu.
- Delivered food , beverages and condiments, and other requested items to the customers
- Ensure that the food is prepared correctly and customer satisfaction, returns incorrect or improperly cooked orders to kitchen.
- Collect plates and clears the table as customer finish their meals.
- Used good communication skills to reduce guest dissatisfaction.
- Assisted with training of new staff members.
- Processed payments and completed register transactions accurately.
- Resolved customer complaints and inquiries in a timely manner.
- Delivered customer checks and securely processed credit card or cash payments.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
Education
HIGH SCHOOL DIPLOMA - undefined
Royalty school
Guatemala10.2010
Skills
- Stocking and Replenishing
- Cash Handling
- Dining Customer Service
- Menu Memorization
- Pos Operation
- Server Training
- Check Payment Processing
- Food Sales and Promotion
- Price Memorization
- Hospitality Service Expertise
- Guest Seating
- Guest Satisfaction
- Customer service
- Strong multitasking
- Team player attitude
- Clear and effective communication
Certification
1703980275
LANGUAGES
Spanish Native
Timeline
Bartender
Gen Korean BBQ
02.2024 - Current
SERVER
Ocean One Bar and Grill
01.2019 - 01.2024
HIGH SCHOOL DIPLOMA - undefined
Royalty school
Similar Profiles
Acelin ChanAcelin Chan
Host, Runner at Gen Korean BBQHost, Runner at Gen Korean BBQ
Lanna Marie Del MundoLanna Marie Del Mundo
Server at Gen Korean BBQServer at Gen Korean BBQ
Wesley SuchiteWesley Suchite
Host at GEN Korean BBQHost at GEN Korean BBQ
Adriana JosephAdriana Joseph
People Operations Associate at Tesla, IncPeople Operations Associate at Tesla, Inc
Erick WrightErick Wright
Multi-Sport Official at Southern Nevada Officials AssociationMulti-Sport Official at Southern Nevada Officials Association