ANA M. DUQUE
Iowa City,IA
Summary
Bilingual English–Spanish customer service professional with proven experience in fast-paced environments. Expertise in managing high-volume inquiries, ensuring accurate data entry, and tracking issues effectively. Committed to delivering empathetic support while adhering to procedures and maintaining confidentiality. Seeking entry-level remote Customer Service Representative position.
Overview
8
8
years of professional experience
Work History
Library Technician
Hillsborough Community College
Tampa, USA
01.2024 - 08.2024
- Guided patrons in using computers, printers, databases, and digital resources to enhance their information access.
- Managed check-in/check-out systems, shelving, and organization of materials.
- Supported students with academic and technology-related questions.
- Ensured clean, organized, and inviting library environment to promote user engagement and comfort.
US Rater
Telus International
Remote
06.2023 - 01.2024
- Assessed search result relevance and provided actionable feedback to improve search results.
- Evaluated online content against established criteria to enhance content quality.
- Flagged policy-violating content, ensuring adherence to guidelines and maintaining rating accuracy.
Nursery Associate
Wellbridge Athletic Club & Spa
Tampa, USA
12.2020 - 03.2021
- Maintained a safe, engaging environment for children, promoting their social and emotional development.
- Facilitated educational and creative activities to enhance children's learning experiences.
- Welcomed parents and actively supervised children during activities to foster a supportive community.
Student Assistant
Hillsborough Community College, Ybor Campus
Tampa, USA
01.2017 - 12.2020
- Answered calls and addressed student inquiries, ensuring timely assistance and support.
- Provided office administration support to students, enhancing their computer usage skills.
- Supported professors and staff with filing, copies, and administrative tasks.
- Entered and maintained data accurately in spreadsheets/databases.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL06.2023
EKG Technician -
Tampa Training HCC
Tampa, FL03.2023
A.A. - Health & Wellness
Hillsborough Community College
Tampa, FL06.2019
Skills
- Cataloging
- Check-out systems
- Data entry
- Maintaining resources
- Organizing
- Customer service
- Client assistance
- Community engagement
- Computer assistance
- Bilingual communication
- Multitasking
- Prioritization
- Adaptability
Availability
Minimum 20 hours per week, Flexible schedule, including occasional weekends
Languages
- Spanish
- English, Native/Bilingual
- Spanish, Native/Bilingual
Timeline
Library Technician
Hillsborough Community College
01.2024 - 08.2024
US Rater
Telus International
06.2023 - 01.2024
Nursery Associate
Wellbridge Athletic Club & Spa
12.2020 - 03.2021
Student Assistant
Hillsborough Community College, Ybor Campus
01.2017 - 12.2020
Bachelor of Science - Health Sciences
University of South Florida
EKG Technician -
Tampa Training HCC
A.A. - Health & Wellness
Hillsborough Community College